Eduard Urtel
Cowra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Branch Manager
POWER TOOLS PLUS, COWRA
07.2024 - Current
- Focuses on enhancing sales efforts, particularly outside the branch, by developing new customer relationships and nurturing existing ones across various industries including agriculture, mining, government, and manufacturing.
- Business Leadership: Attend meetings, collaborate with the Operations Manager on targets, update the team on performance, and maintain market trend awareness.
- Sales Development: Identify and visit key potential and existing customers, provide technical advice, negotiate pricing, and efficiently process orders.
- Account Management: Be a first point of contact for key customers; providing quotes, processing orders, and investigating special requests in a timely and effective manner.
- Branch Interaction: Ensure continuous support and pricing stability, assist in stock management, and maintain visual merchandising standards.
- Complied with regulatory guidelines and requirements.
- Oversaw daily branch operations, ensuring adherence to safety protocols and operational standards.
- Streamlined inventory management processes, reducing stock discrepancies through regular stock takes
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Sales Manager
BRIGHT'S HARDWARE, BRACKENFELL
07.2023 - 06.2024
- Developed and implemented sales strategies to increase market share and enhance customer loyalty.
- Fostered relationships with key clients, ensuring long-term loyalty and repeat business growth.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Identified issues, analyzed information and provided solutions to problems
- Developed strong communication and organizational skills through working on group projects
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Computer Literacy - Word, Excel, PowerPoint, Touchpoint and K8
Sales Manager
BUILDERS EXPRESS PAARL, PAARL
10.2019 - 07.2023
- Managing All Departments Operations and Sales within Store.
- Training of Technical Staff
- Achieve Sales and Margin budgets, improved Sales and Merging by 12%
- Maintain operational standards
- Managing Procurement and Stock to ensure right products are in stock
- Building and maintaining existing customer relationships, as well as new customers
- Ensure market awareness
- Satisfy Internal & External customers
- Manage people – sales staff, sales reps and internal Supervisors
- Managing Transport -delivery vehicles
- Computer Literacy - Microsoft Excel, Word, PowerPoint, SAP ERP and CKS Software
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated strong organizational and time management skills while managing multiple projects
- Acted as team leader in group projects, delegating tasks and providing feedback
- Resolved problems, improved operations and provided exceptional service
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines
- Cultivated interpersonal skills by building positive relationships with others
Trade Manager/Sales Manager
BUILDERS TRADE DEPOT
03.2014 - 10.2019
- Managing Building, Kitchens, Timber and Boards, Dispatch and Offsite storage area.
- Implement Strategy, policies & procedures
- Achieve budgets
- Maintain operational standards
- Ensure market awareness
- Satisfy Internal & External customers
- Manage people – sales staff, sales reps and internal Supervisors
- Managing Transport -delivery vehicles
- Managed key accounts for increased customer satisfaction and loyalty
- Developed strong relationships with clients, leading to long-term partnerships and increased business opportunities
- Identified new business opportunities by conducting market research on potential partners or territories
- Coordinated promotional activities such as trade shows or online campaigns for increased brand visibility and customer engagement
- Developed key communication links for optimal use of facilities, assets and market access
Trade Manager/Sales Manager
BUILDERS WAREHOUSE CONSTANTIABERG
01.2011 - 02.2014
- Managing Building, Kitchens, Timber and Boards, Dispatch and Offsite storage area.
- Implement Strategy, policies & procedures
- Achieve budgets
- Maintain operational standards
- Ensure market awareness
- Satisfy Internal & External customers
- Manage people – sales staff, sales reps and internal Supervisors
- Managing Transport
- Delivery Vehicles
- Continuously evaluated current processes or procedures within trade department for possible improvements
- Coordinated promotional activities such as trade shows or online campaigns for increased brand visibility and customer engagement
- Identified new business opportunities by conducting market research on potential partners or territories
- Managed key accounts for increased customer satisfaction and loyalty
- Analyzed market trends and conducted competitor analysis to inform strategic decisions
- Developed strong relationships with clients, leading to long-term partnerships and increased business opportunities
- Improved inventory management processes through data-driven decision-making tools and streamlined procedures
Sales Manager
BUILDERS WAREHOUSE CONSTANTIABERG
01.2009 - 08.2011
- Managing the Hardware, Power Tools, Tile and Floor, and Sanware Department
- Implement Strategy, policies & procedures
- Achieve budgets
- Maintain operational standards
- Ensure market awareness
- Satisfy Internal & External customers
- Manage people
DC Manager
DE LA REY 1001 BUILDING MATERIALS
03.2005 - 02.2009
- Responsible for co-ordination & management of all operational activities to improve productivity and deliveries
- Manage staff Responsible for: Inbound( offloading of containers, local suppliers, store deliveries –IBT)
- Outbound (local dispatch)
- Production (picking of stock for stores)
- Health & Safety
- Basic Discipline
- Management of all IR/HR related matters
- Satisfy Internal & External customers
- Manage delivery fleet
- Developed effective communication channels to keep relevant stakeholders informed on QC progress and any issues encountered
- Identified areas of improvement in existing products, leading to enhanced customer satisfaction and loyalty
- Conducted regular audits of suppliers to verify adherence to quality standards and address any potential concerns proactively
- Established a proactive approach to problem-solving, preventing potential issues before they escalated into major setbacks
- Established and tracked quality department goals and objectives
- Applied coaching techniques and tools to support managers and team members in improving performance
- Evaluated interactions between associates and customers to assess personnel performance
Shift Manager
SHOPRITE LTD. CAPE TOWN
06.2002 - 09.2005
- Responsible for co-ordination & management of shift activities with an view of increase productivity & output.
- Health & Safety
- Management of Agency relationships
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Created and implemented strategies for improving operational efficiency and accuracy
- Managed staff hiring, training and supervision
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Coordinated scheduling and shift assignments to maximize workforce efficiency.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Dispatch Manager
RAIËL MARKETING
11.2000 - 05.2002
- Managed stock distribution from Head Office to clientele in Western Cape, and branches in Johannesburg, Durban and Port Elizabeth
- Duties included:
- Management of Stock Distribution
- Stock Management and Control
- Vehicle Maintenance
- Exports & Shipping
- Cost Maintenance
Admin / Stock Controller / Buyer
POINTEQ (PTY) LTD
01.1998 - 10.2000
- Co-ordinate activities between sales, technical and administrative departments, with respect to purchasing
- Duties included:
- Management of Workshop
- Stock Management Control
- Reporting
- Purchasing
- Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities
- Streamlined stock management processes for increased efficiency and reduced waste
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates
Education
Senior Certificate -
D.F Malan High School
04.1992
B.ECON - Business Economics And Logistics
University of Stellenbosch
12.1996
Skills
- Team building
- Employee training
- Regulatory safety compliance
- Technical equipment troubleshooting
- Inventory management
- Project scheduling management
- Consistently punctual
- Workforce development
- Team motivation
- Employee training
- Strategic decision-making
- Financial planning expertise
Languages
Afrikaans & English
Cell Phone Number
049021119
Dependents
2
Personal Information
- Work Status: 482 TSS VISA
- License: NSW Drivers License
- License: Forklift License
- Health Status: Excellent
- Date of Birth: 07/10/74
- Gender: Male
- Nationality: South African
- Marital Status: Married
Timeline
Branch Manager
POWER TOOLS PLUS, COWRA
07.2024 - Current
Sales Manager
BRIGHT'S HARDWARE, BRACKENFELL
07.2023 - 06.2024
Sales Manager
BUILDERS EXPRESS PAARL, PAARL
10.2019 - 07.2023
Trade Manager/Sales Manager
BUILDERS TRADE DEPOT
03.2014 - 10.2019
Trade Manager/Sales Manager
BUILDERS WAREHOUSE CONSTANTIABERG
01.2011 - 02.2014
Sales Manager
BUILDERS WAREHOUSE CONSTANTIABERG
01.2009 - 08.2011
DC Manager
DE LA REY 1001 BUILDING MATERIALS
03.2005 - 02.2009
Shift Manager
SHOPRITE LTD. CAPE TOWN
06.2002 - 09.2005
Dispatch Manager
RAIËL MARKETING
11.2000 - 05.2002
Admin / Stock Controller / Buyer
POINTEQ (PTY) LTD
01.1998 - 10.2000
B.ECON - Business Economics And Logistics
University of Stellenbosch
Senior Certificate -
D.F Malan High School
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