Eduardo Galdames Oyama
Sydney,NSW
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hexaware(Woolworths)
Sydney/BellaVista
11.2024 - Current
- Serve as the primary point of contact for Woolworths stores across Australia and New Zealand, addressing facility-related issues.
- Handle both outbound and inbound calls from stores, ensuring effective communication and resolution of concerns.
- Respond to emails from stores, providing solutions, and addressing any facility-related concerns.
- Coordinate and liaise between stores and technicians/subcontractors to ensure the timely resolution of maintenance issues.
- Manage purchase order processes, including obtaining approvals for budget increases when necessary.
- Act as a problem solver for stores, providing guidance and solutions for facility-related challenges.
- Facilitate communication and coordination between stores and external vendors to ensure seamless service.
Sales Supports/Delivery Driver
Supply Center
05.2015 - 11.2024
- Helped customers find their desired products. (Marketing)
- In charge of advertising the business on social media etc.
- Dispatching store products to customers across Sydney and NSW, organised for efficient delivery.
- Providing Quality Customer service
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Product knowledge/ Company Knowledge
- Greeting/Welcoming customers
- Product Transfers
- Processes payments by totalling purchases, cash, and store or other credit and debit cards.
- Store Standards
- Assists with inventory, including receiving and stocking merchandise.
Sales Assistant
Skechers
Macquarie
10.2022 - 07.2024
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Product knowledge, company knowledge, greeting, and welcoming customers.
- Product Transfers.
- Processes payments by totaling purchases, cash, and store or other credit and debit cards.
- Store standards assist with inventory, including receiving and stocking merchandise.
- Providing exceptional customer service through professional telephone communication, from customers addressing issues or questions.
Sales Assistant
Industrie Clothing
Sydney
10.2021 - 07.2022
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Product knowledge, company knowledge.
- Greeting and welcoming customers.
- Product Transfers.
- Processes payments by totaling purchases, cash, and store or other credit and debit cards.
- Store Standards.
- Assists with inventory, including receiving, and stocking merchandise.
Education
Some College (No Degree) - Information Technology
Torrens University Australia
Surry Hills, NSWSome College (No Degree) -
Patrician Brothers College Fairfield (Highschool)
Sydney, NSWSkills
- Microsoft Office (Excel, Word, PowerPoint)
- Communication skills
- Attention to detail
- Computer and internet skills
- Collaboration and teamwork
- Leadership skills
- Problem solving
- Organisational skills
Availability References
Available upon request
Timeline
Customer Service Representative
Hexaware(Woolworths)
11.2024 - Current
Sales Assistant
Skechers
10.2022 - 07.2024
Sales Assistant
Industrie Clothing
10.2021 - 07.2022
Sales Supports/Delivery Driver
Supply Center
05.2015 - 11.2024
Some College (No Degree) - Information Technology
Torrens University Australia
Some College (No Degree) -
Patrician Brothers College Fairfield (Highschool)