Eduardo Gimeno

Coordinated shift activities to optimize team efficiency and productivity

Trained new staff to ensure readiness for role responsibilities

Supported colleagues to foster effective team collaboration

Making sure the shift is running accordingly

• Answer customers' queries and provide the appropriate information on procedures or policies.
• Explain feature, advantages and disadvantages of various policies to promote sale of insurance plans.
• Verified cash and coin collections according to run sheet., verifying and documenting all cash and coin collected according to the run sheet provided.
• Delivered accurate and relevant information to the Dispatch Coordinator/Supervisor.
• Performing physically demanding manual handling tasks whilst maintaining correct manual handling procedures, according to training.
• Adhering to strict security and operational procedures and rules (eg. Branch operations manual, security procedures).
• Assisted in onboarding new employees by providing practical training and support.
• Prepared outgoing cash and coin according to guidelines.
• Managed delivery schedules to ensure timely and efficient service., ensuring they are timely and efficient.
• Organized receipt of incoming goods for inventory management..