Eduardo Noronha
Gold Coast,QLD
Summary
Information Security graduate from Brazil with a strong interest in IT Support, cybersecurity and system troubleshooting. Seeking an entry-level opportunity in the Australian IT industry where I can contribute with my technical background while continuing to develop my English in a professional environment. Reliable problem solver with strong communication skills and a proactive approach to learning new technologies.
Overview
5
5
years of professional experience
Work History
IT Computer Operator
IBM
Hortolândia
01.2023 - 10.2025
- Monitored system performance and resolved technical issues to ensure operational efficiency.
- Executed routine data backups and managed recovery processes to maintain data integrity.
- Collaborated with teams to implement software updates and streamline daily operations.
- Conducted system checks and diagnostics, identifying areas for process improvement.
- Trained junior operators on standard operating procedures and troubleshooting techniques.
IT Intern
IBM
Hortolândia
01.2021 - 12.2022
- Developed and maintained documentation for software applications, ensuring clarity and usability.
- Assisted in troubleshooting technical issues, providing timely resolutions to enhance user experience.
- Collaborated with cross-functional teams to support system integration projects, improving workflow efficiency.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Provided technical support to users, troubleshooting connectivity problems effectively.
Education
Technologist Degree (Bachelor Level) - Information Security
Faculdade De Tecnologia De Americana
Americana-SP/Brasil12-2023
High School & Technical Diploma - Information Technology
ETEC Polivalente De Americana
Americana-SP/Brasil12-2019
Skills
- Remote support
- Data backup and recovery
- Security best practices
- Troubleshooting
- Problem-solving
- Critical thinking
Languages
English
Limited Working
Timeline
IT Computer Operator
IBM
01.2023 - 10.2025
IT Intern
IBM
01.2021 - 12.2022
Technologist Degree (Bachelor Level) - Information Security
Faculdade De Tecnologia De Americana
High School & Technical Diploma - Information Technology
ETEC Polivalente De Americana