Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduardo Noronha

Gold Coast,QLD

Summary

Information Security graduate from Brazil with a strong interest in IT Support, cybersecurity and system troubleshooting. Seeking an entry-level opportunity in the Australian IT industry where I can contribute with my technical background while continuing to develop my English in a professional environment. Reliable problem solver with strong communication skills and a proactive approach to learning new technologies.

Overview

5
5
years of professional experience

Work History

IT Computer Operator

IBM
Hortolândia
01.2023 - 10.2025
  • Monitored system performance and resolved technical issues to ensure operational efficiency.
  • Executed routine data backups and managed recovery processes to maintain data integrity.
  • Collaborated with teams to implement software updates and streamline daily operations.
  • Conducted system checks and diagnostics, identifying areas for process improvement.
  • Trained junior operators on standard operating procedures and troubleshooting techniques.

IT Intern

IBM
Hortolândia
01.2021 - 12.2022
  • Developed and maintained documentation for software applications, ensuring clarity and usability.
  • Assisted in troubleshooting technical issues, providing timely resolutions to enhance user experience.
  • Collaborated with cross-functional teams to support system integration projects, improving workflow efficiency.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Provided technical support to users, troubleshooting connectivity problems effectively.

Education

Technologist Degree (Bachelor Level) - Information Security

Faculdade De Tecnologia De Americana
Americana-SP/Brasil
12-2023

High School & Technical Diploma - Information Technology

ETEC Polivalente De Americana
Americana-SP/Brasil
12-2019

Skills

  • Remote support
  • Data backup and recovery
  • Security best practices
  • Troubleshooting
  • Problem-solving
  • Critical thinking

Languages

English
Limited Working

Timeline

IT Computer Operator

IBM
01.2023 - 10.2025

IT Intern

IBM
01.2021 - 12.2022

Technologist Degree (Bachelor Level) - Information Security

Faculdade De Tecnologia De Americana

High School & Technical Diploma - Information Technology

ETEC Polivalente De Americana
Eduardo Noronha