Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

EDUARDO ANDRES

Sydney,Australia

Summary

Flexible Technical Support Engineer with 8 years of experience helping clients maintain smooth operations. Expertise in Unix environments, executed .sql and .sh scripts, and resolved Windows Server-related issues as a Data Centre Analyst, proficiency in SQL Server scripting, database operations, and robust backup strategies. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

12
12
years of professional experience

Work History

Tier 2 Technical Support Engineer

Sutherland - NICE
02.2022 - 01.2024
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.
  • Monitored system performance to identify potential issues.

Technical Support Team Leader

T A TRANSPORT SYDNEY
Sydney, NEW SOUTH WALES
02.2019 - 01.2022
  • Application company technical support.
  • Installation and updates for internal applications.
  • Devices technical support.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

System and Application Administrator 1

GETRONICS - AIG INSURANCE
02.2016 - 08.2017
  • Run scripts in SQL server
  • Use basic sentences in the databases as SELECT, DELETE, UPDATE, ALTER
  • Make backups of the different company databases (Development, Test, Production)
  • Restore Test, Development and Production environments when required.

IT Analyst

PORVENIR PENSIONES Y CESANTIAS
08.2014 - 02.2016
  • Creation, modification and elimination of users in databases in test environments and production from PLSQL
  • Install and maintain LAN and WAN networks
  • Diagnose network issues Creation, modification and elimination of users in all the company's applications both in Production and Test environments
  • Grant access permissions to the company's users according to the profile of each position.

Data Center Analyst

PORVENIR PENSIONES Y CESANTIAS
02.2012 - 08.2014
  • Run .sql and .sh sentences from unix
  • Monitoring disk spaces
  • Check Windows Server status
  • Server-related troubleshooting.

Education

System Engineering (Computer Sciense) - Information Technology

CUN
Colombia
06.2024

Advanced Diploma of Information Technology

Wells International College (WIC)
Sydney, NSW
12.2022

Diploma of Software Development

Wells International College (WIC)
Sydney, NSW
12.2020

Diploma of Web Development

Wells International College (WIC)
Sydney, NSW
12.2019

English

ILSC SYDNEY AUSTRALIA
01.2018

English

Noth Sydney English School
08.2017

Skills

  • SQL SERVER - ORACLE NETWORK
  • WINDOWS SERVER TECHNICAL SUPPORT
  • SOFTWARE DEVELOPMENT ENGLISH
  • MS ACTIVE DIRECTORY MS AZURE
  • MICROSOFT 365 MANAGEMENT IOS AND ANDROID OPERATING SYSTEMS
  • Online Chat Support
  • System Configuration
  • Remote Desktop Support
  • Access issue resolution
  • Performance Optimization
  • Incident Management
  • Computer Diagnostics
  • Computer System Diagnostics Software

Languages

ENGLISH

Timeline

Tier 2 Technical Support Engineer

Sutherland - NICE
02.2022 - 01.2024

Technical Support Team Leader

T A TRANSPORT SYDNEY
02.2019 - 01.2022

System and Application Administrator 1

GETRONICS - AIG INSURANCE
02.2016 - 08.2017

IT Analyst

PORVENIR PENSIONES Y CESANTIAS
08.2014 - 02.2016

Data Center Analyst

PORVENIR PENSIONES Y CESANTIAS
02.2012 - 08.2014

System Engineering (Computer Sciense) - Information Technology

CUN

Advanced Diploma of Information Technology

Wells International College (WIC)

Diploma of Software Development

Wells International College (WIC)

Diploma of Web Development

Wells International College (WIC)

English

ILSC SYDNEY AUSTRALIA

English

Noth Sydney English School

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