Edvania Santiago Santos
ARNCLIFFE ,NWS
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks, including clerical support and public interaction, excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service with a highly efficient planning, problem-solving, and communication skills.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Blue Integrated Services
03.2022 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Visa Assistant
Global Study
06.2021 - 10.2021
- Communication between agencies and other
- Communicated with people from various cultures and backgrounds on application process.
- Support to students
- Knowledge COE and Offer Letter
Receptionist
Zebra Technologies
08.2015 - 02.2018
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
Bilingual Receptionist
Citibank
07.2013 - 12.2014
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Diploma - Diploma in Internacional Business
Greystone College
Sydney, NSWCertificate IV - Business
Greystone College
Sydney, NSW01.2019
Certificate II - Business
Greystone College
Sydney, NSW04.2018
Graduate Diploma - International Relations
Faculdade Metropolitana Unidas
Sao Paulo12.2017
Skills
- Self Starter
- Customer Service
- Administrative Support
- Back Office Operations
- Phone Call Answering
- Business Correspondence
- Meeting Minutes
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Assistant
Blue Integrated Services
03.2022 - Current
Visa Assistant
Global Study
06.2021 - 10.2021
Receptionist
Zebra Technologies
08.2015 - 02.2018
Bilingual Receptionist
Citibank
07.2013 - 12.2014
Diploma - Diploma in Internacional Business
Greystone College
Certificate IV - Business
Greystone College
Certificate II - Business
Greystone College
Graduate Diploma - International Relations
Faculdade Metropolitana Unidas
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