Edvina Karabegovic
Mansfield,SA
Summary
Worked in the fast pace and customer orientated environment delivering customers satisfaction for 15 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong trainer experienced teaching new employees correct processes and procedures. Managed operations with efficient and quality focused approach.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven skills to promote organization and availability through effective schedule development. Excellent
customer service and conflict management skills.
Hardworking and passionate job seeker with strong organizational skills eager to start a new role. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Cash Office Assistant
Romeo's Retail Group
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Input financial data and produced reports using Microsoft Excel
- Daily high speed cash counting of 25 Romeo's Retail stores and banking cash online
Service Delicatessen Manager
Romeo's Retail Group
06.2008 - 04.2022
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered kitchen appliances, and supplies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Developed special promotions to increase revenues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned and executed promotions and special events in close collaboration with management.
Education
Bachelor of International Studies -
Adelaide University
Adelaide, SA12.2007
Skills
- Reception Oversight
- Filing
- Invoice Processing
- Research
- Clerical Support
- Letter Preparation
- Mail Handling
- Data Entry
Accomplishments
- Responded to over 100 customer inquiries each day.
- Data Entry
- Managed office supplies for busy office of 25 employees.
- Investigated, identified and reconciled account discrepancies
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Extremely organised and ready for a new role. With over 15 years of customer service skills with a great knowledge of how to satifsy a customer. Extremely reliable and punctional. Always have a can do attitude towards a work enviromment. A positive and a happy person.
Additional Information
Extremely dedicated and will go above and beyond for the company and customers.
Languages
Bosnian
Native or Bilingual
Timeline
Administrative Assistant/Cash Office Assistant
Romeo's Retail Group
04.2022 - Current
Service Delicatessen Manager
Romeo's Retail Group
06.2008 - 04.2022
Bachelor of International Studies -
Adelaide University
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