Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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EDWARD BENHAM

Sydney,NSW

Summary

Dynamic and results-driven professional with over four years of experience in technical account management, data analysis, and economic research. Proven ability to lead successful client implementations, optimise workflows, and deliver strategic insights that enhance business growth. Strong background in data analytics, client engagement, and regulatory compliance. Recently returned from an enriching career break dedicated to independent travel, fostering cultural awareness, adaptability, and resilience. Seeking a challenging Customer Success Manager role to leverage analytical expertise and client relationship skills.

Overview

5
5
years of professional experience

Work History

Statistical Regulator (6-Month FTC)

Office for Statistical Regulation
03.2024 - 12.2024
  • Ensured statistical integrity by maintaining accuracy in official statistics, adhering to international standards
  • Conducted systematic reviews of economic statistics, improving data quality and relevance for stakeholders
  • Engaged in user research to enhance government statistical accessibility and usability
  • Acted as an independent regulator, verifying political claims to uphold public trust
  • Collaborated with government agencies to promote transparency and accountability

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Career Break (Independent Travel)

01.2023 - 02.2024
  • Travelled across Thailand, Malaysia, Vietnam, Cambodia, South Korea, and Japan, developing global awareness
  • Strengthened interpersonal and cross-cultural communication skills through immersive experiences
  • Cultivated adaptability and resilience by navigating new environments and challenges

Technical Account Manager

Sphonic
02.2021 - 12.2022
  • Led client onboarding, providing technical expertise and custom workflow development
  • Conducted weekly client meetings to review system performance and implement improvements
  • Analysed product performance to optimise efficiency and reduce transaction costs
  • Spearheaded internal training initiatives, reducing workflow creation time by 75%
  • Conducted quarterly business reviews, improving customer satisfaction and retention
  • Utilised HubSpot and Slack for streamlined client communication and issue resolution

Data Analyst

HMRC
07.2019 - 02.2021
  • Utilised SAS for risk scoring models, detecting tax fraud and recovering over £500,000 in unpaid taxes
  • Collaborated with stakeholders to develop and refine new analytical initiatives
  • Assessed project impact and recommended optimisations for better cost-effectiveness
  • Reviewed team analyses for accuracy, ensuring compliance with efficiency standards

Economic Researcher

Office for National Statistics
09.2017 - 09.2018
  • Analysed public sector pay gaps using R and national datasets, providing insights for policymakers
  • Organised government placement student insight days, hosting 50+ attendees
  • Developed monthly economic and social policy summaries for government stakeholders

Education

Bachelor of Arts - Economics

University of The West of England
Bristol, UK
06.2019

Skills

  • Attention to Detail
  • Customer Relationship Management
  • Data Analysis
  • HubSpot & CRM Tools
  • Product & Project Management
  • Quick Learning & Adaptability
  • Time Management
  • Microsoft Office Suite
  • Microsoft Excel
  • Data visualization and presentations

Personal Information

Visa Status: Working Holiday Visa

Timeline

Statistical Regulator (6-Month FTC)

Office for Statistical Regulation
03.2024 - 12.2024

Career Break (Independent Travel)

01.2023 - 02.2024

Technical Account Manager

Sphonic
02.2021 - 12.2022

Data Analyst

HMRC
07.2019 - 02.2021

Economic Researcher

Office for National Statistics
09.2017 - 09.2018

Bachelor of Arts - Economics

University of The West of England
EDWARD BENHAM