Edward Frame
Sydney,Australia
Summary
Experienced with transaction monitoring and identifying suspicious activities. Utilizes data analysis and regulatory knowledge to ensure compliance and mitigate risks. Track record of enhancing anti-money laundering measures and improving overall transaction security.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Superhero
03.2024 - Current
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests for products, services, and company information.
Transaction Monitor
Monoova
Sydney, NSW, Australia
09.2022 - 11.2023
- Strengthened internal controls surrounding the AML program by participating in risk-based testing and working closely with the compliance team to address identified gaps.
- Reduced false positive alerts through regular tuning of transaction monitoring scenarios and thresholds.
- Served as a subject matter expert within the organization for all matters related to transaction monitoring, providing guidance and support to colleagues as needed.
- Collaborated effectively with cross-functional teams to identify potential risks and develop mitigation strategies.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
Client Onboarding
Hub24
Sydney, NSW, Australia
12.2020 - 09.2022
- Facilitated smooth transitions during client onboarding, setting the foundation for long-lasting partnerships.
- Provided exceptional support during client onboarding processes by guiding them through required steps while maintaining constant communication throughout all stages of engagement.
- Collaborated with cross-functional teams to ensure seamless client onboarding and ongoing support.
Pre-Assessment Officer
Bendigo Adelaide Bank
Sydney, NSW, Australia
09.2019 - 12.2020
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Negotiated payment plans and loan terms with delinquent customers.
- Made decisions and recommendations about extending lines of credit.
Home Loan Specialist
Lendi
Sydney, NSW, Australia
02.2019 - 07.2019
- Educated clients on various aspects of the home buying process to help them make informed decisions about their financing options.
- Collaborated closely with loan processors and underwriters to ensure timely approvals and successful closings for clients.
- Improved customer satisfaction with thorough knowledge of loan products and personalized client consultations.
- Maintained accurate records of client interactions using CRM software to ensure smooth communication throughout the lending process.
Personal Banking Advisor
Westpac
Sydney, NSW, Australia
08.2016 - 02.2019
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
Education
Bachelor - Business Management and Entrepreneurship
James Cook University
Townsville, QLD06.2014
Skills
- Financial Crime Prevention
- AML Compliance
- Customer Due Diligence
- Know Your Customer
- Investigation techniques
- Anti-Money Laundering
- Data Analytics
- Transaction analysis
- Problem-Solving
- Risk Reporting
- Customer Communication
References
Available on Request
Linkedinlearningcoursescompleted
- Finance Foundations: Risk Management
- The New Age of risk management strategy for business
- Designed and implemented Transaction Monitoring Process for international and domestic fund remittance
- Attended Lexus Nexus Risk Ready event 2023
Additional Information
Hobbies including Acting and Songwriting, I’m currently working on my first single release and have also started in short films and played a voice in “Latencey” which was distributed by Lionsgate.
Timeline
Customer Service Specialist
Superhero
03.2024 - Current
Transaction Monitor
Monoova
09.2022 - 11.2023
Client Onboarding
Hub24
12.2020 - 09.2022
Pre-Assessment Officer
Bendigo Adelaide Bank
09.2019 - 12.2020
Home Loan Specialist
Lendi
02.2019 - 07.2019
Personal Banking Advisor
Westpac
08.2016 - 02.2019
Bachelor - Business Management and Entrepreneurship
James Cook University