Edward Holt
Melbourne,VIC
Summary
I am a team player with a strong background in customer interactions and service solutions. My most recently gained skills are in clinical administration, communication and customer relations. An Effective team collaborator and leader, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amplifon
11.2024 - Current
- Booked and maintained hearing/device appointments for clients and assisted with signing important documents such as relocation and consent forms.
- Cleaned and maintained clients hearing devices, once per week for 25 different clients on average.
- Communicated and liaised with both customers and providers concerning their devices and needs.
- Provided administration support to different clinic managers and audiologists.
- Filled out adult client history forms and performed short hearing checks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Office Team Leader
SUNRISE INNOVATIONS.
01.2023 - 07.2024
- Managed a team that verified and booked in-house solar consultations for over 13,000 Victorians annually.
- Communicated and worked alongside 8 other teams both in the office and on the field to ensure the company's collective success in all areas.
- Presided over Prism Group's biggest year on record for growth and profit, resulting in 40% annual growth.
- Collected and analyzed team progress by updating monthly reports.
- Trained over 40 recruits on both marketing and administration techniques in addition to teaching how to use HubSpot, AI and Google Spreadsheets. Designing and implementing engaging training sessions every week.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
WAITER/BARTENDER
BAY CITY BURRITO
02.2022 - 11.2022
- Opening and closing the restaurant averaging 3 days a week.
- Cleaning floors and tables, ensuring our office/administration area was organised properly and at a satisfactory level set by the Health and Safety Department of Victoria.
- Prepared and served alcoholic beverages in addition to my other responsibilities.
- Accepting orders whilst ensuring customer satisfaction.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
CASUAL PICK/PACKER
COOL DRIVE
10.2021 - 02.2022
- Completed daily orders with expert-level picking and packing of shipments.
- Helping senior colleagues carry and pack large/heavy items.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained a neat and organized work area to safeguard items and comply with cleanliness standards.
- Proven successful working within tight deadlines and a fast-paced environment.
- Demonstrated flexibility in adapting to various packing procedures for different types of products and meeting specific client requirements.
PART TIME SALES ASSISTANT AND STOCK RETURNS MANAGER
FACTORY X
03.2021 - 11.2021
- Worked onsite at different Dangerfield and Jack London locations as a sales assistant.
- Advising Junior assistants on upselling techniques along with training.
- Working with Sales Managers to improve company processes.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff using listening and interpersonal skills.
- Managed returned items inventory to ensure optimal stock levels for Dangerfield, Jack London, Gorman, Princess Highway and Alannah Hill at the Factory X warehouse, Victoria.
- Minimizing overstock and out-of-stock situations.
- Coordinated efforts between logistics teams and external carriers to facilitate efficient shipping arrangements for returned products.
CASUAL PICK-PACKER/RECEPTIONIST
THE ICONIC
09.2020 - 12.2020
- Read, composed and sent emails to customers and other warehouses in addition to taking inbound calls.
- Completed daily orders with expert-level picking and packing of shipments.
- Correcting any issue that arose by thoroughly assessing the problem and finding a satisfactory solution.
- Inspected items to identify discrepancies and damages and reported to a supervisor.
- Maintained a neat and organised work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
PART TIME OFFICE MANAGER
COCOON PURE SILK DUVET
09.2019 - 10.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Keeping my workspace neat, clean and organised daily.
- Making sure customer payments came through correctly and were accepted before picking, packing and shipping the order.
- Maintained computer and physical filing systems.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
Sandringham SE
Sandringham, VIC10.2020
Skills
- Team leadership
- Linguistic and numerical skills
- Customer relations
- Organisation skills
- Operations management
- Time management
- Marketing and clinical administration
- File keeping
- empathetic customer service
References
References will be provided on request.
Timeline
Customer Service Representative
Amplifon
11.2024 - Current
Front Office Team Leader
SUNRISE INNOVATIONS.
01.2023 - 07.2024
WAITER/BARTENDER
BAY CITY BURRITO
02.2022 - 11.2022
CASUAL PICK/PACKER
COOL DRIVE
10.2021 - 02.2022
PART TIME SALES ASSISTANT AND STOCK RETURNS MANAGER
FACTORY X
03.2021 - 11.2021
CASUAL PICK-PACKER/RECEPTIONIST
THE ICONIC
09.2020 - 12.2020
PART TIME OFFICE MANAGER
COCOON PURE SILK DUVET
09.2019 - 10.2020
Sandringham SE
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