Edward Hsieh
Pimpama,Australia
Summary
Accountability, an energetic and empathetic individual with a natural ability to build rapport with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
2
2
years of professional experience
Work History
Student Placement: Treatment Facilitator
Lives Lived Well
07.2024 - 12.2024
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress closely and tracked the services they received to ensure timely and effective crisis interventions.
- Facilitated individual and group sessions to promote positive behaviour change for clients.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Strengthened clinical communication skills through regular interactions with clients and team members
- Managed crises with empathy and professionalism, ensuring client safety and continuity of care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Disability Support Worker
Girardi Human Resources
05.2024 - Current
- Provided high physical support by lifting, adjusting, and moving clients.
- Drove clients safely to social activities and appointments.
- Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept accurate records for client files and handled related paperwork.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. - Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend, and holiday shifts.
Student volunteer in recovery community service
Resilient Lismore
07.2023 - 10.2023
- Implemented the AASW code of ethics and utilised trauma-informed care principles to provide support while minimising potential trauma
- Provided empathetic and compassionate support to help-seekers in the recovery community, delivering necessary resources and assistance to facilitate their journey towards recovery
- Collaborated with team members to understand and follow established processes, ensuring seamless coordination and efficient service delivery
- Consistently followed all health and safety guidelines, ensuring a safe working environment for all staff and walk-in individuals
- Avoided miscommunication, using clear and accessible language to communicate with help-seekers from diverse backgrounds
- Actively participated in ongoing workshops and self-development in supporting the recovery community
Kitchen hand
Jasmine Room Chinese cuisine
05.2023 - 02.2024
- Provide exceptional customer service, ensuring a positive dining experience for all patrons and consistently exceeding their expectations
- Utilise strong communication and interpersonal skills with customers, colleagues, and management, fostering a collaborative and pleasant work environment
- Demonstrate a deep understanding of Asian cuisine, including knowledge of ingredients and cooking techniques
Kitchen Hand
MottoMotto Japanese kitchen
03.2023 - 05.2023
- Assist with meal preparation, dishwashing, and upholding organisation and cleanliness in the kitchen to foster a cohesive team atmosphere
- Actively sought feedback from supervisors and colleagues, using it to improve performance and enhance overall kitchen efficiency
Education
Master of social work -
Southern Cross University
Gold Coast, QLD12-2024
Diploma of Business -
Queensland University of Technology
12.2020
Skills
- Interpersonal skills
- Active listening
- Critical thinking
- Empathy and compassion
- Relationship building
Languages
English
Mandarin
Taiwanese
Hokkien
Timeline
Student Placement: Treatment Facilitator
Lives Lived Well
07.2024 - 12.2024
Disability Support Worker
Girardi Human Resources
05.2024 - Current
Student volunteer in recovery community service
Resilient Lismore
07.2023 - 10.2023
Kitchen hand
Jasmine Room Chinese cuisine
05.2023 - 02.2024
Kitchen Hand
MottoMotto Japanese kitchen
03.2023 - 05.2023
Diploma of Business -
Queensland University of Technology
Master of social work -
Southern Cross University
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