Edward Isaac
Senior Systems Operations Specialist
Hamlyn Terrace,NSW
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given and training in them. Motivated to learn, grow and excel.
Overview
22
22
years of professional experience
Work History
Senior Systems Operations Specialist
IBM Corporation
Baulkham Hills, NSW
08.1998 - 10.2020
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led the Operations team in a number of delivery transition projects, within specific timeframes, resulting in the successful completion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled day-to-day monitoring & maintaining operational effectiveness of customer systems, ensuring high levels of productivity and progression.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Damelin College
Johannesburg South Africa 01.1980 - 12.1982
Skills
IT systems implementation
Timeline
Senior Systems Operations Specialist
IBM Corporation
08.1998 - 10.2020
High School Diploma -
Damelin College
01.1980 - 12.1982