LUCY SAVU

• Kept case data and contact information up to date to expedite proceedings.
• Evaluated consumption data to assess compliance with legal standards of care and accuracy.
• Complete billing audits and invoice investigations to check provided information.
• Follow up with customers regarding high consumptions and answer questions and queries relating to it.
• Monitor billing and personal email inbox for complaints queries or questions and respond in a timely manner.
• Bill customers monthly, quarterly or one off bills depending on current situation.
• Go through Data and Reports on a daily to ensure that the data is current and accurate before liaising with the relating parties.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.
• Completed data entry tasks with accuracy and efficiency.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Located and corrected data entry errors and reported to management.

• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Organized data into multiple spreadsheets to streamline data.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Communicated regularly with customers regarding account questions and issues.

• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Organized data into multiple spreadsheets to streamline data.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Used accounting software to prepare weekly and monthly financial reports.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Communicated regularly with customers regarding account questions and issues.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Communicated with suppliers to reconcile invoice payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Reported financial data and updated financial records in ledgers and journals.

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled and confirmed appointments and meetings for senior management team.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Received and routed business correspondence to correct departments and staff members.

Maintain the following Registers;

• Animal Register
• Disabled Parking Permit Register
• Abandoned Vehicle Register
• Public Place Register
• Complaints Register
• Maintain unit filing systems
• Records Management
• Kennel Licensing

Attend to department calls and emails on a daily regarding complaints and queries. Send out invoices out to the appropriate people eg; permits or animal registrations. Collect data for monthly reports.

• Resolved client account problems, improved operations and provided exceptional client support.
• Kept accurate log of all requests for tax information and records.
• Prepared monthly reports; including payments, mail count, records created (virtual), building securities, vendor log books etc.
• Implemented new working processes which delivered continued improvements.
• Developed process improvements to increase efficiency and productivity and presented to management for approval.
• Assisted with processing customer payments and documenting orders.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Assisted day staff by completing daily computer backups, virus checks and program updates.
• Input financial data and produced reports using MYOB, Excell, APS & Content Manager

• Observed strict procedures regarding food handling and sanitation to safeguard against foodborne illnesses.
• Restocked the pantry with nonperishable food items whenever stock was running low.
• Handled various food-oriented responsibilities, including chopping vegetables, cutting up fresh fruit and preparing salads.
• Mopped up spilled items quickly to prevent mishaps and falls in the kitchen. 

• Performed in-depth research to answer more complex questions. 
• Knowledge of banking and receipting for multiple departments.
• Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.  
• Promptly responded to general inquiries from public members, staff via e-mail and phone.
  
• Intermediate level trained on Orion, PNR and GO Get. 
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  
  
  

• Answered 100+ inbound calls per day and directed to designated individuals or departments.
• Documented conversations with customers in Excel to track requests, problems and solutions offered.
• Reviewed customer data to assess current issues and determine eligibility for potential solutions.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
• Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
• Compiled information regarding new accounts and entered information into computers and file related forms.
• Planned and executed price increase to all clients within a week.

• Global Security Limited CBD, Auckland Effectively managed a high-volume of inbound and outbound customer calls.
• Managed customer calls effectively and efficiently in a complex, fast paced and challenging call centre environment.
• Prepared reports and communication for senior management and clients.
• Referred unresolved customer grievances to designated departments for further investigation.
• Acted professionally and patiently when addressing negative customer feedback.
• Managed monthly invoices via email and over the phone with clients.
• Resolved queries from clients and potential clients via email.

• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Receiving payments via cash, cheque, credit cards & vouchers.
• Establishing or identify prices of goods using cash registers and price scanners.
• Proceeding merchandise returns and exchanges.
• Issuing receipts, refunds, credits or a change of product due to customers.

• Receiving payments via cash, cheque, credit cards and vouchers.
• Maintaining a clean & tidy checkout area.
• Managing displays of products to attract customers.
• Returning unwanted products back to shelves when the store is not busy.
• Assisting other departments when needed.