Edward Mcintyre
Ombseley,Vic
Summary
Dynamic Venue Manager with a proven track record at Hotel Marvell, enhancing customer satisfaction and streamlining operations. Expert in personnel management and event promotion, demonstrated through effective team training and strategic event oversight. Skilled in relationship building and facility maintenance, ensuring top-notch service and venue integrity.
Overview
7
7
years of professional experience
Work History
Venue Manager
Hotel Marvell
08.2023 - 10.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
Bar Manger
Crystalbrook Byron Bay
03.2022 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bartender
Stone Hotel
03.2018 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate's Degree Of Business -
RMIT University
Melbourne, VICSkills
- Writing and verbal communication
- Personnel management
- Relationship building
- Event promotion
- Facility maintenance
- Presentations and public speaking
- Task prioritization
Timeline
Venue Manager
Hotel Marvell
08.2023 - 10.2024
Bar Manger
Crystalbrook Byron Bay
03.2022 - 08.2023
Bartender
Stone Hotel
03.2018 - 12.2021
Associate's Degree Of Business -
RMIT University
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