EDWARD SOLATY
Sydney
Summary
I'm a highly motivated individual with customer service experience that spans across 6 years. I'm looking to further my customer service skills and be able to use this to grow individually and professionally in my career. I am willing to learn and keen to take on challenges. I come from many professional backgrounds such as hospitality, retail, warehousing, and security services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Carbiz
09.2023 - Current
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Security Guard
Premium Solutions Group
07.2022 - 02.2023
- Providing customer service
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Customer Service
Camerahouse
02.2022 - 05.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Investigated and resolved customer inquiries and complaints quickly
Warehouse Team Member
Amart Furniture
05.2022 - 07.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Team Member
LEAF Boba Tea
01.2017 - 02.2018
Education
High School Diploma -
St John's Park High School
11.2019
Skills
- Adaptable to following procedures and protocols
- Emergency Responsiveness
- Ability to effectively communicate with all types of stakeholders
- Conflict Resolution
- Team Collaboration
- Customer Service
- Problem Solving
- Attention to Detail
- High Computer literacy & efficiency
- Client Engagement
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- Certificate II in Security Operations (CPP20218)
- Provide First Aid (HLTID011)
- Provide basic emergency life support (HLTAID010)
- Provide cardiopulmonary resuscitation (HLTAID009)
Hobbies and Interests
- Highly competitive in PC gaming
- Have competed in national tournaments
- Coached high school teams
- Enjoy taking photos
- Attended multiple events and provided professional photos to clients
Section name
Started competing in Esports in 2019 and grew my virtual career climbing up the ranks from Team Leader, Captain and Coaching.
Provided analytical advice and consulted with several esports organisations in the past while also coaching and providing mental support.
Created relations with partners throughout the APAC region such as Japan, Singapore, Thailand and New Zealand in regards to Management, Bookings and Meetings in regards to building long-term growth and relationships to expand offers for Free Agents and Team Scrimmages all around the region.
Languages
Russian
Elementary
Japanese
Elementary
Korean
Elementary
English
Native or Bilingual
Laos
Limited Working
Timeline
Customer Service Executive
Carbiz
09.2023 - Current
Security Guard
Premium Solutions Group
07.2022 - 02.2023
Warehouse Team Member
Amart Furniture
05.2022 - 07.2022
Customer Service
Camerahouse
02.2022 - 05.2023
Team Member
LEAF Boba Tea
01.2017 - 02.2018
High School Diploma -
St John's Park High School
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