Summary
Overview
Work History
Education
Skills
Timeline
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Edward Sun

Melbourne

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Pajak Gadai Garisan Selayang
06.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Restaurant Waiter

Oriental Kopi
01.2024 - 03.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Diploma - Commerce

Royal Melbourne Institute of Technology
Melbourne, VIC
12-2025

Skills

  • Client support
  • Critical thinking
  • Detail-oriented data management
  • Microsoft Excel
  • Payment processing

Timeline

Customer Service Representative

Pajak Gadai Garisan Selayang
06.2024 - 12.2024

Restaurant Waiter

Oriental Kopi
01.2024 - 03.2024

Diploma - Commerce

Royal Melbourne Institute of Technology

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Edward Sun