Edward Turner
Brisbane
Summary
Experienced consultant with over 8 years of experience in operations, franchising, deployment and training. A further 16 years in experience at store level developing through all positions to restaurant manager. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Operations Consultant
McDonald's Australia
05.2024 - Current
- Managed 6 restaurant managers and fostered a positive working environment, leading to increased employee satisfaction.
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating customer feedback into improvements.
- Collaborated with peers to target issues and uncover methods to increase operational efficiency.
- Leveraged data-driven insights to inform decisions regarding process improvements and organizational restructuring efforts.
- Conducted weekly business meetings to share information and encourage participants to share ideas.
- Review and audited corporate policies and procedures in each restaurant, ensuring compliance with government regulations.
- Adapted quickly to changing business plan priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
- Collaborated with senior leadership on the development of long-term strategic goals for improved operational performance.
- Identified opportunities for growth within existing markets, driving revenue increases through targeted sales initiatives.
- Streamlined communication channels to enhance cross-functional collaboration, resulting in faster decision-making.
- Facilitated change management initiatives while ensuring minimal impact on day-to-day operations and staff morale.
- Developed comprehensive business plans for the successful implementation of new initiatives, people, operations and financial growth
- Championed innovation within the organization by fostering an environment where new ideas were encouraged, evaluated, and implemented when appropriate.
- Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.
Franchise Business Consultant
McDonald's Australia
06.2017 - 05.2024
- Developed peer and mentor relationships with franchisees (9-12 franchisees) and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Built and maintained positive relationships with diverse stakeholders.
- Analyzed data and developed actionable recommendations to drive growth.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through in-person meetings and virtual meetings, emails and calls.
- Attended and participated in scheduled departmental and company meetings and training.
- Contributed to team objectives in a fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Prioritised tasks and projects to meet tight deadlines.
Training Consultant
McDonald's Australia
10.2015 - 06.2017
- Ability to train large groups of people (up to 45 trainees at a time)
- Development of training tools including manuals, presentations and classes
- Gathered data about course success and participant experiences to help with future course planning.
- Handled tasks of managing rollout, administration, production, evaluation and continuous improvement of learning products
- Conducted follow-up evaluations to determine the knowledge of participants
Deployment Consultant
McDonald's Australia
01.2015 - 10.2015
- Projects: Create Your Taste & McDelivery
- Create Your Taste - 23 restaurants deployed.
- McDelivery - 40 restaurants deployed.
- Modified and optimized procedures for deployment of operations initiatives.
- Tested and validated feasibility of roll-out of new or improved initiatives.
- Collaborated with other cross-functional teams to incorporate recommendations.
- Developed and managed project plans, milestones and resources.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Trained staff during demonstrations, meetings, conferences and workshops.
Restaurant Manager
McDonald's Australia
10.2009 - 12.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures. (12 managers and 160 crew)
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Assistant Manager
McDonald's Australia
01.2004 - 09.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Graduate Certificate - Business Administration
12.2017
Certificate IV - Training And Assessment
05.2018
Advanced Diploma - Management
12.2011
High School Diploma -
Skills
- Customer Relationship Management
- Stakeholder Rapport-Building
- Interdepartmental Collaboration
- Operational Records Review
- People Development
- Performance Goals
- Franchise Operations
- Operating Procedures and Policies
- Organizational Systems
- Data Analysis
Accomplishments
- Recipient of Excellence Award (2017, 2020 & 2022) which recognises high performers in the Corporate Offices Australia wide.
- Recipient of the Ray Kroc Award (2013) which recognises the top 1% of Restaurant Managers - McDonald's Worldwide.
- Recipient of Outstanding Restaurant Manager Award (2012 and 2013) which recognises the top 5% of Restaurant Managers – McDonald's Australia.
- Franchise Consultant to a total of 21 franchisees over 7years with a consistent 9-12 franchises at anyone time with sale of +$175 million
- Operations Consultant to 6 Restaurant Managers/Restaurants with a total of 800 staff and +$40millon in sales
- Rolled out 23 restaurants with Create Your Taste for corporate owned restaurants
- Rolled out 40 restaurants Australia wide with McDelivery
- Restaurant Manager to 12 managers, 160 staff and 7 million in sales
Timeline
Operations Consultant - McDonald's Australia
05.2024 - Current
Franchise Business Consultant - McDonald's Australia
06.2017 - 05.2024
Training Consultant - McDonald's Australia
10.2015 - 06.2017
Deployment Consultant - McDonald's Australia
01.2015 - 10.2015
Restaurant Manager - McDonald's Australia
10.2009 - 12.2014
Assistant Manager - McDonald's Australia
01.2004 - 09.2009
Griffith University - Graduate Certificate, Business Administration
Inspire Education - Certificate IV, Training And Assessment
NSW Vocational Education & Training Accreditation - Advanced Diploma, Management
Ipswich Grammar School - High School Diploma,
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