Edweena Borges
Armidale,NSW
Summary
Passionate Medical and Health Sciences graduate with a burgeoning interest in Neuroscience, particularly the complexities of the brain. Possessing strong communication skills cultivated through retail and medical receptionist roles, adept at handling challenging situations with empathy. Demonstrated ability to excel academically while managing part-time commitments, showcasing exceptional time-management skills. Eager to leverage academic background and practical experience to contribute effectively as a Lecturer at the University of New England.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Baker
Beca Bakes
01.2024 - Current
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in planning and running promotional events and campaigns.
- Supported business growth by participating in local community events as a representative of the bakery.
Private Tutor
Independent Employer
01.2023 - Current
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Taught students remotely using online video chat platform and other delivery channels.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Service/Bakery/Online Team Member
Woolworths Group
10.2013 - Current
- Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines consistently.
- Evaluated and improved user experience on the company website, leading to increased customer satisfaction and conversion rates.
- Reduced response times for service requests via live chat or email by implementing an effective ticketing system.
- Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.
- Collaborated with cross-functional teams to develop innovative strategies for improving overall company performance online.
Medical Receptionist
IPN Shellharbour Family Healthcare and Australian Skin Cancer Clinic
12.2019 - 01.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Implemented new procedures to reduce wait times, resulting in higher patient satisfaction scores.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
Medical Receptionist
Australian Skin Cancer Clinic Shellharbour
11.2016 - 12.2019
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Served as a liaison between patients, providers, and insurance companies to resolve any issues or discrepancies efficiently.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
Education
Master of Neuroscience - School of Science And Technology
University of New England
Armidale, NSW06.2024
Certificate III in Pathology Collection -
Southern.IML Pathology
Wollongong, NSW01.2022
Bachelor of Medical and Health Sciences - Health And Medicine
University of Wollongong
Wollongong, NSW01.2021
Skills
- Academic Writing
- Academic Research
- Class Management
- Research and analysis
- Presentations
- Course Development
- Online Class Discussion
- Classroom Management
Certification
- Working with Children’s Check (WWC2349992E)
- NSW Drivers Licence
References
- IPN Shellharbour Family Healthcare Manager, 0468 784 123
- Australian Skin Cancer Clinic Manager, 0447 586 375
- Woolworths Bakery Manager, 0402 658 322
Timeline
Baker
Beca Bakes
01.2024 - Current
Private Tutor
Independent Employer
01.2023 - Current
Medical Receptionist
IPN Shellharbour Family Healthcare and Australian Skin Cancer Clinic
12.2019 - 01.2022
Medical Receptionist
Australian Skin Cancer Clinic Shellharbour
11.2016 - 12.2019
Service/Bakery/Online Team Member
Woolworths Group
10.2013 - Current
Master of Neuroscience - School of Science And Technology
University of New England
Certificate III in Pathology Collection -
Southern.IML Pathology
Bachelor of Medical and Health Sciences - Health And Medicine
University of Wollongong
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