Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edwin Mallari

Parramatta,NSW

Summary

Energetic Field Service Engineer with 25-years background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

34
34
years of professional experience

Work History

Field Service Engineer

Starleaton
02.2017 - 01.2024
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Repaired and calibrated systems and equipment post-installation.
  • Scheduled service calls according to customer location and urgency of need.

Field Service Engineer

Spicers
02.2014 - 01.2017
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.

Senior Field Engineer

Spandex Asia Pacific
11.2003 - 12.2013
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.

Field Service Technician

Narra Technology
02.2002 - 10.2003
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Field Service Technician

Visual Electronics
03.2001 - 01.2002
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.

Network Engineer /Field Technician

New Zealand Services
06.1997 - 02.2001
  • Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.

Network Support Engineer

Angeles Electric Corporation
03.1990 - 05.1997
  • Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
  • Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.

Education

Bachelor of Computer Application - Computer Technician

Computer System Specialist Inc
Philippines
10.1993

Bachelor of Computer Application - Integrated Programming Language

Computer System Specialist Inc.
Philippines
12.1991

Bachelor of Science - Electrical Engineering

Holy Angel University
Philippines
10.1989

Industrial Electrician

Angeles City National Trade School
Philippines
04.1984

Skills

  • Equipment Installation
  • Preventive Maintenance
  • Remote Support
  • Equipment Installation and Repair
  • Technical Support
  • System Diagnostics

Timeline

Field Service Engineer

Starleaton
02.2017 - 01.2024

Field Service Engineer

Spicers
02.2014 - 01.2017

Senior Field Engineer

Spandex Asia Pacific
11.2003 - 12.2013

Field Service Technician

Narra Technology
02.2002 - 10.2003

Field Service Technician

Visual Electronics
03.2001 - 01.2002

Network Engineer /Field Technician

New Zealand Services
06.1997 - 02.2001

Network Support Engineer

Angeles Electric Corporation
03.1990 - 05.1997

Bachelor of Computer Application - Computer Technician

Computer System Specialist Inc

Bachelor of Computer Application - Integrated Programming Language

Computer System Specialist Inc.

Bachelor of Science - Electrical Engineering

Holy Angel University

Industrial Electrician

Angeles City National Trade School

Similar Profiles

CREATE PROFILE
Edwin Mallari