Edwin Verso
Brisbane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Entertainer
Self Employed Services
05.2018 - 03.2021
- Remained in costume for extended periods for maximum performance effect.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Collaborated with other entertainers to promote teamwork and heighten service quality.
- Refined stage presence techniques to satisfy customers needs of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new bookings.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during private meetings/sessions.
- Adapted to various performance style requests to suit diverse customers.
- Built strong relationships with clients and other entertainers to facilitate smooth event execution from setup to tear-down processes.
- Improved time management skills by balancing multiple bookings and maintaining punctuality for every booking - performance commitment.
- Mentored aspiring entertainers, providing guidance on work technique and discipline development and career advancement strategies..
Night Shift Hotel Receptionist
Hilton Hotel & Resorts
10.2014 - 03.2015
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Monitored hotel's budget and financial records.
Hotel Front Desk Receptionist
Grotthuss Boutique Hotel
03.2013 - 10.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Completed late check-ins and directed guests to rooms and facilities.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
Certificate III In Business Management - Business Administration And Management
ILSC Business College Sydney
09.2018
Certificate III - PT Training
ILSC Melbourne
07.2016
Fine Arts
Vilnius Academy of Arts
05.2015
Bachelor In Tourism And Hotel Management - Tourism And Hotel Administration
International Business And Law College (ISLP)
05.2015
Certificate III In Languages - Linguistics
Fremdsprachenforum Köln Sprachschule
10.2013
Skills
- Conflict Resolution
- Strong improvisation skills
- Quick thinker and talker
- Collaborative Teamwork
- Strong Leadership skills
- Controlling and managing facilities and people
- SQL programming
- Microsoft Excel
- Analytical problem solving
- Project management
- Report preparation
- Technical analysis
- Natural language processing
- Product development
- Time management
- Verbal and written communication
- Data interpretation
- Workflow automation
- Business acumen
Certification
Academy Diploma in Arts.
University Diploma in Tourism and Hotel management.
College Diploma in Linguistics/Languages
College certificate in Personal Training
College certificate in Therapeutic massage.
College Certificate in Business Management.
Languages
English
Full Professional
Lithuanian
Native or Bilingual
Russian
Full Professional
German
Professional Working
Timeline
Entertainer
Self Employed Services
05.2018 - 03.2021
Night Shift Hotel Receptionist
Hilton Hotel & Resorts
10.2014 - 03.2015
Hotel Front Desk Receptionist
Grotthuss Boutique Hotel
03.2013 - 10.2014
Certificate III - PT Training
ILSC Melbourne
Fine Arts
Vilnius Academy of Arts
Bachelor In Tourism And Hotel Management - Tourism And Hotel Administration
International Business And Law College (ISLP)
Certificate III In Languages - Linguistics
Fremdsprachenforum Köln Sprachschule
Academy Diploma in Arts.
University Diploma in Tourism and Hotel management.
College Diploma in Linguistics/Languages
College certificate in Personal Training
College certificate in Therapeutic massage.
College Certificate in Business Management.
Certificate III In Business Management - Business Administration And Management
ILSC Business College Sydney
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