Edwin Zywko-Hicks
Sandy Bay,Australia
Summary
A successful senior technically orientated Manager and Trainer, with an excellent record in the development and implementation of new products and projects, both domestically and internationally. A depth of experience in leading and training Graduate Diploma of Management (Learning), Leadership and Management, Business, Project Management, Foundation Skills, Language, Literacy and Numeracy programs as well as in new technology research, development and implementations. An excellent record of accomplishment in the effective training to both domestic and international students. Head Trainer managing the administrative training requirements and training issues
Overview
25
25
years of professional experience
Work History
Senior Trainer and Assessor, specialising in Business, Leadership and Management
NIET Group
11.2019 - Current
- Company Overview: Australian RTO, specialising in International student training - CRICOS
- Consult with Academic Director And Training Manager to ensure academic standards and regulations are met, regularly engaging with the Academic Director and Training Manager to align course delivery and assessment with compliance requirements, improving the overall effectiveness of the training and assessment strategies. Pre-validate all new business units.
- Work closely with fellow trainers and assessors to review and refine learning, training and assessment strategies, ensuring they support the organisation’s educational goals and adhere to the RTO standards.
- Review and adjust learning and development strategies based on feedback and performance data and regularly monitor student outcomes and adjust training and learning strategies, assessments and learning resources to ensure continuous improvement and better support the academic progression of students.
- Act as the Business Faculty Manager, guiding and advising the Business Trainers and confirming the ability of business students to graduate.
- Participate in vocational education and training professional development activities to continually improve training and assessment delivery
- Train international students in Diploma of Project Management, Advanced Diploma of Leadership and Management, Advanced Diploma of Business and Graduate Diploma of Management (Learning) qualifications plus Unitrack - an intensive learning pathway course for university entry.
- Conduct a needs analysis to establish the learning objectives of individual students and develop a teaching program around these needs. Work one-on-one as required
- Embed reading, writing and speaking skills into the coursework to manage mixed language and writing skills.
- Train students one-on-one as required
- Train students in the classroom and/or on-line as required
- Complete Academic Checks for the Business qualifications ensuring all student assessments meet required academic and regulatory standards, particularly compliance with RTO Standards-Principles of Assessment and Rules of Evidence and organisational policies, contributing to the integrity of the qualification issuance process.
- Deliver high-quality training to international students, ensuring that the learning and assessment strategies support both the individual student needs and the broader organisational goals.
- Train students one-on-one as required, providing individualised support to students who may need additional assistance to meet learning and assessment requirements, addressing specific language and learning needs.
- Train students in the classroom and/or on-line as required and adapt teaching methods and learning resources to cater to both in-person and online learning environments, ensuring flexibility and accessibility for international students.
- Collaborate with trainers and assessors to align training and assessment strategies with organisational goals and RTO standards.
- Evaluated training effectiveness through feedback and assessments, refining programs as needed.
- Mentored junior trainers, fostering professional growth and enhancing team performance.
- Evaluated training needs to improve training quality.
- Reported to: Academic Director
Head Trainer and Assessor, specialising in Business, Leadership and Management
Clinton Institute
10.2017 - 11.2019
- Company Overview: Australian RTO, specialising in International student training - CRICOS
- Train international students in Advanced Diploma of Leadership and Management and Diploma of Business qualifications.
- Supervise other Business and Hospitality trainers in the campus
- Conduct a needs analysis to establish the learning objectives of individual students and develop a teaching program around these needs.
- Embed reading, writing and speaking skills into the coursework to manage mixed language and writing skills. Focus on LLN requirements
- Train students one-on-one as required
- Conduct validation and moderation exercises.
- Unpack and contextualise new units with Director of Studies
- Reported to: Director of Studies
Trainer and Assessor, specialising in Management and IT
RGIT Hobart
01.2017 - 10.2017
- Company Overview: Australian RTO, specialising in International student training - CRICOS
- Train international students in Diploma of Leadership and Management, and Diploma of IT (Networking) qualifications.
- Conduct a needs analysis to establish the learning objectives of individual students and develop a teaching program around these needs.
- Embed reading, writing and speaking skills into the coursework to manage mixed language and writing skills.
- Train students one-on-one as required
- Reported to: Campus Manager
- Reason for Leaving: End of Contract
Trainer and Assessor, specialising in LLN and FS
Smart City Vocational College
06.2014 - 02.2016
- Company Overview: Australian RTO, specialising in VET-Fee qualifications
- Meet with potential students, who have not passed their CSPA pre-entry tests in Language and Literacy, Numeracy, or both. Discuss a FS/LLN training option with them, offering classes to assist in improving their skills and lifting them to Level 3 before resitting the test
- Develop training materials to assist in improving the students’ skills
- Train students in a classroom situation with added one-on-one assistance as required.
- Train both distance and on-campus students in Diploma of Business and Diploma of Management qualifications
- Reported to: Campus Manager
- Reason for Leaving: Redundancy
Manager Technology Product Sales
Harvey Norman
10.2011 - 04.2013
- Company Overview: Australian and international household goods retailer
- Fast paced customer centric environment, where the customer always comes first.
- Trained through Harvey Norman’s Omni channel, where the customer was always first, whether through online, store or mobile dealings.
- Mentored sales staff in selling high end cameras and home computer networks.
- Qualify and assist customers with their computer and networking technology requirements.
- Assist customers in their mobile phone plan requirements and setting up their phone contracts.
- Achieve sales, gross profit and other targets as set by the Proprietor.
- Undelivered sales followed up daily.
- Customer complaints actioned after consultation with the Proprietor, and complaints either resolved, or at minimum, responded to within 24 hours.
- Reported to: Proprietor
- Reason for Leaving: Prepare for move and move to Hobart.
Senior Product Manager Juniper Networks, Avocent and Google
Ingram Micro Ltd
05.2010 - 10.2011
- Company Overview: Largest global IT&T distributer. Specialising in distribution to Enterprise and Retail
- Train sales, Presales, System Architects and Business Development Managers on all Juniper products.
- Vendor Management and Major Wholesaler contact.
- Develop and manage the weekly and quarterly back-end rebate reports
- Manage stock, aged stock and aged rebate levels
- Manage pricing and discount levels
- Manage Presales quotations and Special Pricing Applications, negotiating with vendors..
- Provide weekly sales, margin and stock forecasting to the executive.
- Relaunch Juniper products to existing and new Wholesalers
- Reported to: Business Manager, Security and Data Centres
- Reason for Leaving: End of contract.
Technical Training Specialist and Snr Technical Writer
AAPT Limited
09.2007 - 07.2008
- Company Overview: Wholly owned by Telecom New Zealand. Tier 1 communications provider and Customer Centre, specialising in data and voice solutions for residential and SOHO.
- Wrote technical work instructions and proceduires to describe technical tasks generated in WebAC.
- Designed and developed technical training courses on Introduction to the Internet, AAPT Networks, Support Boundaries, Dial-up Configuration and Troubleshooting and DSL Configuration and Troubleshooting for Levels 2 & 3 Technical Consultants. Wrote policies and procedures around these.
- Established a call and task quality system.
- Worked closely with Technical Expert Team Managers to coach technical consultants in call quality, developing call procedures.
- Reported to: Manager, Learning and Development
- Reason for Leaving: End of contract.
Senior Product Manager, Voice/VoIP
PowerTel Limited
12.2005 - 04.2006
- Company Overview: Tier 3 communications provider, specialising in data and voice solutions for business.
- Manage ISDN, Long Distance, Inbound Voice products plus data products. Developed sales and support procedures.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
- Develop a deep understanding of the complexities of using the Numbering Plan for Call Termination Services, using both TDM and VoIP.
- Work closely with both direct and indirect sales teams to win major sales and train them in the voice and data products.
- Develop and document product pricing models.
- Develop and document product processes and procedures.
- Assure that all changes are assessed, approved, implemented and reviewed in a controlled manner.
- Reported to: General Manager, Product and Strategy
- Reason for Leaving: End of Contract
Consultant
Consultant
09.2003 - 11.2005
- Consultant/trainer with my own company in the e-commerce, broadband and VoIP space.
- Member of the Australian Communications Association’s Enum Forum.
Product Development Manager and Project Manager, Voice over IP
REACH Services Australia Pty Ltd
02.2001 - 08.2003
- Company Overview: Joint venture between Telstra Corporation and PCCW of Hong Kong. Global telecommunications backbone, employing 900 people.
- Research, develop and implement domestic and international VoIP solutions.
- Develop and present Business Cases for development funding.
- Collaborated with engineering and design teams to ensure product feasibility and quality standards.
- Developed comprehensive project plans, ensuring alignment with organizational goals and timelines.Created product roadmaps to help guide product development processes and align with overall business goals.
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Develop presales and sales materials, which resides on the company intranet as well as general sales information, which is published on the company internet.
- Incorporate hosting into the solution.
- Reduce costs by implementing a more efficient billing model, implementing the latest proven technology and quickly following up potential bad debts.
- Work closely with Vendors and Customers to further develop secure networks using MPLS and IP SEC.
- Develop and implement both presales and sales processes, training the In-Country sales teams in their use and raising the image of VoIP and increasing sales.
- Product SME and focal point for all billing issues – responsibility for P&L.
- Manage REACH’s traditional voice products including Transit Plus and ITF and manage the exit of the international telex network.
- Manage all marketing issues and any change implementation required.
- Produce and maintain Product and Marketing Plans, using these as the roadmap to develop and market the products.
- Assure that all changes are assessed, approved, implemented and reviewed in a controlled manner
- Reported to: Global Voice Product Services Manager
- Reason for Leaving: Redundancy
Education
Bachelor of Business - Computing and MIS
Charles Sturt University
Bathurst, NSWCert IV in Training and Assessment - TAE40116
Fortress Learning
Brisbane, QLDCert IV in LLN Training and Assessing - LLN Training And Assessing
TAFE SA
SAAdvanced Diploma of Leadership and Management - Business
ST Adam College
Diploma of Leadership and Management - Business Management
Fortress Learning
Brisbane, QLDDiploma of Project Management - Project Management
NIET Group
Brisbane, QLDSkills
- Organizational leadership
- Training and mentoring
- Team building
- Lesson planning
- Virtual training
- Project and program management
- Adult learning theory
- Teamwork and collaboration
- Attention to detail
- Time management
- Excellent communication
- Decision-making
- Individualized instruction
- Compliance training
- Performance management
- Technology integration
- Staff development
Accomplishments
- Redeveloped, specified and delivered Australia’s first two international carrier grade Voice over IP (VoIP) networks, including support, billing infrastructures and staff training.
- Presided over skill/capability increases averaging 21% across the Tech Support Team.
- Finalised a $7M sale into a QLD Government agency, managing the quotation, special vendor pricing negotiations, purchasing and supply, order entry, delivery, etc
- Increased VoIP billable minutes from 2 million to 10 Million in 6 months.
- Increased EDI traffic by 10% in my first year.
- Increased technology sales by 300% in 6 months.
Affiliations
- Member of the Project Management Institute including the Tasmanian Chapter.
- Member of the Institute of Managers and Leaders
- Velg.
Timeline
Senior Trainer and Assessor, specialising in Business, Leadership and Management
NIET Group
11.2019 - Current
Head Trainer and Assessor, specialising in Business, Leadership and Management
Clinton Institute
10.2017 - 11.2019
Trainer and Assessor, specialising in Management and IT
RGIT Hobart
01.2017 - 10.2017
Trainer and Assessor, specialising in LLN and FS
Smart City Vocational College
06.2014 - 02.2016
Manager Technology Product Sales
Harvey Norman
10.2011 - 04.2013
Senior Product Manager Juniper Networks, Avocent and Google
Ingram Micro Ltd
05.2010 - 10.2011
Technical Training Specialist and Snr Technical Writer
AAPT Limited
09.2007 - 07.2008
Senior Product Manager, Voice/VoIP
PowerTel Limited
12.2005 - 04.2006
Consultant
Consultant
09.2003 - 11.2005
Product Development Manager and Project Manager, Voice over IP
REACH Services Australia Pty Ltd
02.2001 - 08.2003
Bachelor of Business - Computing and MIS
Charles Sturt University
Cert IV in Training and Assessment - TAE40116
Fortress Learning
Cert IV in LLN Training and Assessing - LLN Training And Assessing
TAFE SA
Advanced Diploma of Leadership and Management - Business
ST Adam College
Diploma of Leadership and Management - Business Management
Fortress Learning
Diploma of Project Management - Project Management
NIET Group
Training
- CISCO technical briefings on VoIP
- Voice over X Marketing Conference
- Seminars on 3G Mobiles and New Generation Networks for Voice.
- Seminars on data and EDI implementation.
- Various Telstra internal Marketing courses
- Emerging Business Rapid Marketing Process Training
- An Introduction to Economic Value Added (EVA)
- Accounting for Non Accounting Managers
- Webinars from the Project Management Institute, Institute of Managers and Leaders, Velg, NIET, etc.