Edwina Wheatland

Currently working with a large team environment for the last 3 years. My portfolio holds 180 properties and multiple blocks. i have a great relationship with my managers and boss. I receive positive testimonials regularly

• Working with Microsoft Office Suite, full competency, PropertyMe, Inspection Express, Inspection real Estate, Compliance, Corelogic, Comparables, RTBA, VCAT
• Managing daily maintenance, upkeep of communication, Entry inspections, routine inspections, exit inspections, lease renewals, rent increase, compliance checks, electrical, gas and smoke alarm reporting, invoicing and correspondence with owner corporation, Negotiation
• Open for inspections & tenancy transfers.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Advertising properties Online, along with professional photos and floor plans
• Resolving rent arrears in a timely manner.

During Covid lock downs & studying my agents rep i was briefly working as the receptionist

• Processing Applications
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Family Business, being the 5th generation in the hospitality industry i am experienced when it comes to customer relations. Over the years of working with different people and providing a service i have learnt many people skills especially building relationships and networking along the way, whilst catering for my clients. I am a people person and i work well with everyone. Having a hospitality background i have always implant that the customer is always right and they come first. My duties included point of sales, cash handling, eftpos and balancing, overseeing stock and rostering staff.

• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.

I became interested in the automobile industry and ventured out into the sales industry briefly.

I enjoyed my time working in sales and meeting new people as well as the relationships i ad made along the way

I found in the dealership world everyone loves to spend time together and make goals as a team, this oath showed me a great deal of how to join and be a team member.