Edwin Jan Oliveros

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Coles Bankstown, 10/23/22, Current, Inventory Manager,

Ensuring that the Grocery department is up to standards for the start of the morning trade and kept well stocked for the evening trade

Rostering team members accordingly to the hours required in order to fill and maintain stock availability through out the trading hours

Ensuring that the team members follow their tasks and coaching them to standards, Managing stock within the shop floor and back of house

Receiving of delivery, making sure that everything is accounted for and entered into the system

Working closely with third party representatives regarding off location and promotional displays to be presented around the shop floor

Ensuring that sales projections are met and updated daily/weekly

Reviewing daily and weekly stock lost figures communicating them to the store manager and regional manager

• Coles Greenacre, 06/13/21, 10/23/22, Dairy Manager, Ensuring that the Dairy department is up to standards for the start of the morning trade and kept well stocked for the evening trade, Rostering team members accordingly to the hours required in order to fill and maintain stock availability through out the trading hours, Ensuring that the team members follow their tasks and coaching them to standards, Managing stock within the shop floor and back of house, Receiving of delivery, making sure that everything is accounted for and entered into the system, Ensuring that sales projections are met and updated daily/weekly
• Coles Revesby, 05/10/21, 06/12/22, Dairy incharge, Ensuring that the Dairy department is up to standards for the start of the morning trade and kept well stocked for the evening trade, Rostering team members accordingly to the hours required in order to fill and maintain stock availability through out the trading hours, Ensuring that the team members follow their tasks and coaching them to standards, Managing stock within the shop floor and back of house, Receiving of delivery, making sure that everything is accounted for and entered into the system, Ensuring that sales projections are met and updated daily/weekly
• Coles Engadine, 03/25/19, 05/09/21, Dairy incharge/Duty Manager, Ensuring that the Dairy department is up to standards for the start of the morning trade, Rostering team members accordingly to the hours required in order to fill and maintain stock availability through out the trading hours, Ensuring that the team members follow their tasks and coaching them to standards, Managing stock within the shop floor and back of house, Receiving of delivery, making sure that everything is accounted for and entered into the system, Ensuring that sales projections are met and updated daily/weekly, Report to store manager Before start of shift for briefing regarding task to be done, Be the store manager in his or her absence from the store during afternoon/ evening trading hours, Lead store team members during afternoon and evening store hours/ after hours, Ensuring that the afternoon and evening trading run as smooth and as efficiently as possible, Resolve any customer enquiries or complaints, Ensuring that the shop is presentable for start of following day trading hours, Leading and coaching various department team members on how tasks should be completed accordingly

• Place of Birth: Philippines
• Date of Birth: 05/04/87
• Nationality: Australian