Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edyta Ghannoum

Greystanes,NSW

Summary

Dynamic Account Manager with a proven track record at Regam Electrical P/l, excelling in client retention and satisfaction through exceptional service and relationship-building. Skilled in multitasking and strategic problem resolution, I effectively managed diverse accounts, ensuring timely communication and successful issue resolution, ultimately enhancing client loyalty and trust.

Overview

28
28
years of professional experience

Work History

Account Manager

Regam Electrical P/l
03.2018 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Executive Assistant

Projexco
08.2015 - 02.2018
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Senior Collections Officer

Capital Finance
01.1997 - 04.2009
  • Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
  • Built long-lasting relationships with key clients through regular communication channels providing updates on their account status and addressing any concerns proactively.
  • Analyzed debtor payment patterns to identify trends that informed targeted collection campaigns.
  • Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
  • Increased debt recovery rates with proactive monitoring and follow-ups on delinquent accounts.
  • Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
  • Created comprehensive training materials for new hires, enhancing overall team knowledge and productivity.
  • Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
  • Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
  • Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.

Education

High School Diploma -

St Patrick's Dundas
12-1995

Skills

  • Multitasking
  • Account management
  • Social media marketing
  • Goal oriented
  • Teamwork and collaboration

Languages

Polish
Native or Bilingual

Timeline

Account Manager

Regam Electrical P/l
03.2018 - Current

Executive Assistant

Projexco
08.2015 - 02.2018

Senior Collections Officer

Capital Finance
01.1997 - 04.2009

High School Diploma -

St Patrick's Dundas

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Edyta Ghannoum