Summary
Overview
Work History
Education
Skills
References
Timeline
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Emma Goulding

Maroochydore,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Many years experience with customer service, multitasking, and time management abilities. .

Overview

11
11
years of professional experience

Work History

Area Retail Manager

Star Liquor
Maroochydore, QLD
09.2021 - 12.2024
  • Upheld first-rate customer service standards in interactions.
  • Set up cash register drawers, balanced funds and set up daily deposits.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strategies to increase customer satisfaction, loyalty, and retention.
  • Implemented training programs designed to improve staff productivity and efficiency.
  • Resolved conflicts between employees by providing coaching, corrective action, or disciplinary action as needed.
  • Oversaw the recruitment process for new hires at each location.
  • Planned weekly schedules for retail staff members ensuring proper coverage during peak hours.
  • Prepared monthly reports detailing store performance metrics such as sales volume, profit margins.

Kitchen Manager

MOW
Toowoomba, Qld
10.2019 - 09.2022
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with Rep's to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Checked stock to determine inventory levels and maintain office supply products.

Owner/Operator

RPL Education
Toowoomba, QLD
11.2019 - 11.2020
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to ensure all current students completed their tasks on time.
  • Led startup and creation of operational procedures and workflow planning.

Owner/Operator Smashed Crab Seafoods

Myself
Maroochydore, QLD
06.2014 - 06.2019
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Led startup and creation of operational procedures and workflow planning.

Education

Diploma - HR & Management

Tafe QLD
Brisbane
12-2025

Cert IV Hospitality Managment - Hospitality

RedMako
Brisbane
09.2020

Skills

  • Teamwork and Collaboration
  • Documentation and Reporting
  • Training and Development
  • Managing Operations and Efficiency
  • Hiring and Training
  • Verbal and Written Communication
  • Budget Management
  • Performance Evaluations
  • Complex Problem Solving

References

References available upon request.

Timeline

Area Retail Manager

Star Liquor
09.2021 - 12.2024

Owner/Operator

RPL Education
11.2019 - 11.2020

Kitchen Manager

MOW
10.2019 - 09.2022

Owner/Operator Smashed Crab Seafoods

Myself
06.2014 - 06.2019

Diploma - HR & Management

Tafe QLD

Cert IV Hospitality Managment - Hospitality

RedMako

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Emma Goulding