I am a motivated Service Worker with exceptional social skills and over 4 years of experience across different job opportunities which heavily relied on communication abilities amongst coworkers and excellent customer service. At every job I am dedicated to pursue every opportunity to support team members and proactively and efficiently perform the tasks required of me in varying roles.
Hi, I’m
Anna Trewhella
Student
Point Lonsdale ,VIC
Summary
Work History
SOBE Hospitality Group T/A Lix Café
Manager
11.2018 - 02.2022
Job overview
- Staff Management whilst demonstrating respect, friendliness and willingness to help wherever needed
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Front of house and customer service
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Barista, Na’zdarvi Queenscliff
Waitress
12.2020 - 12.2021
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Saint Ignatius College Drysdale, VIC
Certificate of Education from VCE
02.2017 - 01.2021
University Overview
- Received VCE certificate of Education upon the completion of year 12
Federation University Churchill, VIC
Bachelor of Physiotherapy
02.2022 - Current
University Overview
- Continuing education in a Bachelor of Physiotherapy
Skills
Outstanding communication skills
Exceptional customer service
Highly organised
Excellent work ethic
Adaptive and creative
Timeline
Federation University
Bachelor of Physiotherapy
02.2022 - Current
Waitress
Barista, Na’zdarvi Queenscliff
12.2020 - 12.2021
Manager
SOBE Hospitality Group T/A Lix Café
11.2018 - 02.2022
Saint Ignatius College
Certificate of Education from VCE
02.2017 - 01.2021