Eeshan Konde Deshmukkh
Melbourne,Australia
Summary
Dynamic and highly motivated individual with an exceptional track record of excelling in customer service and achieving KPIs. I leverage strong verbal skills and empathy to foster positive relationships, ensuring customer satisfaction and engagement. Passionate about teamwork and problem resolution in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Casual Participation Officer
Hockey Victoria
03.2025 - Current
- The Participation Officer will deliver fun and safe Hockey clinics, introduce students to the basics of hockey and encourage students to join the local Hockey club/program
Retail Professional
adidas
08.2024 - 03.2025
- Delivering exceptional customer service in fast paced retail environment to customers with emphasis on customer satisfaction, and achieving KPIs
- Ensuring sales of over $500 on all days by engaging with customers in an empathetic and respectful manner
- Effectively communicated the membership benefits to customers which ensured over 100 new members
- Ensuring the visual merchandising standards to the highest level
Social Media Intern
Sport4All
03.2024 - 05.2024
- Delivered over 50 social media posts for all platforms
- Crafted over 20 graphics on Canva
- Wrote content for website which included talking about the Brand's disability focused initiatives in Alice Springs
- Chopped off best bits from 5+ employee interviews to form a 3-4 minute compelling video for website
Marketing Intern
Mind Blowing Films
07.2023 - 10.2023
- Aided with social media marketing
- Crafted social media posts
- Assisted with marketing initiatives for the Indian Film Festival of Melbourne
Ticketing Resolution Assistant
FIFA Women's World Cup 2023
07.2023 - 08.2023
- Provided first-level support for on-the-day ticket queries at all stadium ticketing facilities using the online FIFA Ticketing system and followed the FIFA Women's World Cup 2023 policies
- Assisted customers with mobile ticket activation at stadium ticketing facilities on the day
- Helped manage queues at ticketing facilities to ensure a smooth and efficient process
- Coordinated with other ticketing staff and stadium personnel to address on-the-day customer needs and provided assistance when needed
- Provided guidance and assistance to customers with special needs or accessibility requirements on the day of the event
- Accurately filled out reports for all ticketing issues, customer queries, and other relevant data as needed
- Demonstrated a positive attitude and willingness to go above and beyond to ensure customer satisfaction
- Took initiative, responsibility, and proudly represented the Ticketing team
Volunteer | Paddock Marshal
Formula 1 Australian Grand Prix 2024
- Collaborated with a diverse team of over 30 marshals to ensure patron safety
- Looked out for the incoming and outgoing of over 50 supercars
- Ensured effective communication with all team members
Volunteer
Indian Film Festival of Melbourne 2023
- Ensured the safety and well-being of the celebrities
- Provided back of house support
- Communicated and Coordinated with team members to ensure a seamless experience
Education
Master of Communication - Sport Media, Journalism, Social Media, Brand Communication
Deakin University
Australia01.2024
Skills
- Efficient Learner
- Requesting Constructive Feedback
- Strong Verbal Skills
- Leadership
- Exhibiting Empathy
- Respectful and inclusive
- Highly motivated
- Social media management
- Customer service
- Team collaboration
- Problem resolution
- Attention to detail
- Content creation
References
- Ankit Singh, Marketing Manager, Sport4All, ankit.singh@sport4all.com.au, +61 (0) 401 390 474
- Emily, Store Manager, adidas, +61 416 459 019
Languages
English
Native/ Bilingual
Hindi
Full Professional
Marathi
Full Professional
Certifications
- Mental Health First Aider
- First aid and CPR
- WWCC VIC
Timeline
Casual Participation Officer
Hockey Victoria
03.2025 - Current
Retail Professional
adidas
08.2024 - 03.2025
Social Media Intern
Sport4All
03.2024 - 05.2024
Marketing Intern
Mind Blowing Films
07.2023 - 10.2023
Ticketing Resolution Assistant
FIFA Women's World Cup 2023
07.2023 - 08.2023
Volunteer | Paddock Marshal
Formula 1 Australian Grand Prix 2024
Volunteer
Indian Film Festival of Melbourne 2023
Master of Communication - Sport Media, Journalism, Social Media, Brand Communication
Deakin University
Similar Profiles
Callum ProsserCallum Prosser
Hockey Umpire at Hockey VictoriaHockey Umpire at Hockey Victoria
Ryan MasonRyan Mason
Head Coach NZ35's Masters World Cup at Hockey New ZealandHead Coach NZ35's Masters World Cup at Hockey New Zealand
Lucas ThompsonLucas Thompson
Strength and Conditioning Coach at University of Victoria Hockey ClubStrength and Conditioning Coach at University of Victoria Hockey Club