Alison Estrella
Summary
Passionate and detail-oriented customer service professional with 5+ years of experience. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
SME UNDERWRITER, Zurich
North Sydney, NSW
04.2020 - Current
- Assessing risks
- Underwrite profitable business within authority level
- Managing the referral/renewal and email process
- Recommending and implementing process, underwriting and pricing improvements
- Identifying market movements and changes
- Maintain healthy relationships with brokers and clients
- Support and assist marketing initiatives
- Follow up with new and existing business
- Assisting internal audits
- Negotiating rates/terms with brokers
- Develop a channel of new business opportunities and manage existing relationships
- Resolved problems, improved operations and provided exceptional service
CUSTOMER SUPPORT
Baxter
, NSW
06.2019 - 02.2020
- Perform direct order entry into JDE ordering system
- Demonstrate proficiency in JDE
- Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested
- Assist customers with order related inquiries including product availability, price queries and product or service complaints
- Process customer orders promptly and accurately, liaising with distribution to ensure time frames are in line with delivery schedules
- Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image
- Organize return of products and processing of credit in a timely manner to keep customer accounts up to date.
CUSTOMER SERVICE REPRESENTATIVE
Ecolab
Macquarie Park, NSW
11.2018 - 06.2019
- Accept and process orders submitted via all ordering channels (phone, fax, e-mail, web)
- Perform direct order entry into Nalco's CRM module, part of the SAP information system
- Demonstrate proficiency in SAP/CRM
- Demonstrate professional communication skills
- Demonstrate professional communication skills including language and tone at all times while speaking on the phone
- Promptly communicate messages received from customers to the sales and field personnel
CUSTOMER SERVICE OFFICER
Red Cross Blood Service
Alexandria, NSW
11.2017 - 10.2018
- To answer all queries from the phone calls received from the Allied Health Practices
- To transfer calls to the appropriate department within the processing Centre
- To handle unexpected problems in a calm manner whilst coming up with a solution within a certain time frame
- To be able to work under pressure whilst meeting deadlines
- To be able to multi task and be able to manage multiple tasks at once
- Keep records of customer interactions, process customer accounts and file documents
- Resolve customer complaints via phone, email, mail
- Data entry
- Filing documents and other paper work
Education
BACHELOR OF TOURISM MANAGEMENT - TOURISM MANAGEMENT
Western Sydney University
09.2017
Skills
- SME Underwriting
- Customer service
- Able to perform necessary task under pressure
- Data management
- Quick to adapt to changes
- Fast Learner
- Organization and record keeping
- Well organize and able to
- Work in minimal supervision
- Excellent in verbal
communication and listening skills - Trained in Salesforce
- High level of computer skill
Accomplishments
- Completed 20% of email received within SME underwriting department
- Taken involvement with on-boarding training within 1 year of employment as an underwriter
Timeline
SME UNDERWRITER, Zurich
04.2020 - Current
CUSTOMER SUPPORT
Baxter
06.2019 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
Ecolab
11.2018 - 06.2019
CUSTOMER SERVICE OFFICER
Red Cross Blood Service
11.2017 - 10.2018
BACHELOR OF TOURISM MANAGEMENT - TOURISM MANAGEMENT
Western Sydney University
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