Monique Menegazzo
Canberra,ACT
Summary
Capable Bartender/beverage server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bartending/serving and high end busy establishments. Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Dependable knowledgeable about numerous drink options and strategies for boosting business profits with optimal cost control and service approaches. Service-oriented team player with organizational and multitasking abilities to handle fast-paced environments. Independently solve routine customer issues to promote bar loyalty.
Overview
15
15
years of professional experience
Work History
Bartender
Moby Dicks Tavern
06.2020 - 06.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Built strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased bar revenue through development and marketing of featured cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed cash and bar revenue during special promotions or sporting events.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Consulted with managers to organize special events and promotions.
Bar Gaming Attendant
Page Tavern
11.2019 - 06.2020
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Consulted with managers to organize special events and promotions such as club nights to bring in new customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Night Operations Manager
Langtrees
02.2014 - 08.2017
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed financial transactions accurately, reducing discrepancies in nightly cash reconciliations.
- Resolved escalated customer complaints promptly, maintaining a high level of professionalism and empathy.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cleaning Manager
Crimson Charm Cleaning and Domestic Services
05.2009 - 10.2013
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Communicated with customers and made them feel welcomed and at home.
- Provided friendly and prompt service.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
High School Diploma -
Melba High School
Melba, ACTSkills
- Responsible Alcohol Service
- Ordering Bar Supplies
- Adaptability and Flexibility
- New Hire Training
- Keno and TAB Trained
- Liquor, Beer and Wine Knowledge
- Patience and Empathy
- Health Codes Compliance
- Classic Cocktails
- Changing Beer Kegs
- Sales
- Cash Handling
- Cleaning
- Food Preparation and Safety
- Point of Sale Systems
- Ordering Procedures
- Promotions and Events
- Reliability and punctuality
- Quick Learner
- Strong multitasking
- Cash handling proficiency
- Clear and effective communication
- Sales expertise
- Engaging personality
- Highly reliable
- Performance improvement
- Cash register operation
- Handling difficult customers
- Attending multiple customers
- Beverage preparation
- Understanding gaming regulations
- Gaming machine maintenance
- POS System Operation
- Payout Monitoring
- Prize distribution
Timeline
Bartender
Moby Dicks Tavern
06.2020 - 06.2024
Bar Gaming Attendant
Page Tavern
11.2019 - 06.2020
Night Operations Manager
Langtrees
02.2014 - 08.2017
Cleaning Manager
Crimson Charm Cleaning and Domestic Services
05.2009 - 10.2013
High School Diploma -
Melba High School
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