Shiraz Mallah
Melbourne,VIC
Summary
Dedicated and compassionate support worker with nearly three years of professional experience in disability and aged care, and over a decade of personal experience caring for family members with Autism and Down syndrome. Passionate about empowering individuals to lead fulfilling, independent lives through personalised services including in-home care, companionship, meal preparation, and life skills development.
Recognised for a calm, respectful, and flexible approach that fosters meaningful connections and ensures each individual feels valued and understood. Brings a strong work ethic, excellent organisational and communication skills, and a proven history of leadership and reliability demonstrated through four years of involvement in student-led programs.
A self-motivated team player with experience managing multiple projects, meeting deadlines independently, and maintaining a positive, solution-focused mindset. Committed to making a difference by providing thoughtful care, emotional support, and opportunities for personal growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self Employed
Melbourne, VIC
06.2023 - Current
- Provided assistance in the home environment, including meal preparation and light housekeeping.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Administered medication to patients according to strict schedules.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Team Member
Koko Black
Melbourne, VIC
06.2022 - 05.2023
- Operated cash registers to process payments from customers.
- Maintained a clean and organised work area throughout the shift.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to achieve daily goals.
- Answered phone calls regarding inquiries about products or services.
- Received, processed, and stocked merchandise following store policies.
- Participated in team meetings to discuss strategies for improvement.
- Greeted customers upon entering the store with a friendly demeanour.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximise productivity and efficiency.
Volunteer
Red Cross
Melbourne, Victoria
2019 - 2019
- Raised and collected money for for the Red Cross Calling by greeting people, promoting the Red Cross and encouraging donations.
- Enhanced awareness of global crises and worked to connect individuals with programs.
- Generated over $500 by speaking with potential donors for Red Cross campaigns and going beyond the donations target.
Volunteer
Melanoma March
Melbourne, Victoria
2019 - 2019
- Volunteered to help with special events and programs by checking in participants and giving directions.
- Engaged with others successfully using strong verbal and written communication skills.
- Kept the area organized, clean and well-maintained to best meet program needs.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Educated participants and families about available services and resources.
- Generated over $300 by speaking with potential donors for the fundraising raffle event and surpassing the sales target.
- Selling products and services.
- Issuing tickets and vouchers.
Voluntary Tutor
The Fitzroy Reading Club
Melbourne, Victoria
2019 - 2019
- Creating comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Provided one-on-one and group tutoring instruction for over 15 students.
- Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
- Instructed students from diverse socio-economic backgrounds to help to improve writing skills and excel in school.
- Taught youth study habits and learning tips.
- Offered students personalized educational, behavioral and emotional support.
- Supported students by identifying and addressing specific concerns.
- Taught students how to study, take notes and complete test questions.
- Devised strategies for reinforcing material and skills based on individual needs and abilities.
- Provided extra support for struggling students by tutoring in English and Math.
Voluntary Tutor
Leos Club
Melbourne, Victoria
2019 - 2021
- Creating comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Provided one-on-one and group tutoring instruction for over 15 students.
- Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
- Instructed students from diverse socio-economic backgrounds to help to improve writing skills and excel in school.
- Taught youth study habits and learning tips.
- Offered students personalized educational, behavioral and emotional support.
- Supported students by identifying and addressing specific concerns.
- Taught students how to study, take notes and complete test questions.
- Devised strategies for reinforcing material and skills based on individual needs and abilities.
- Provided extra support for struggling students by tutoring in English and Math.
Work Study Student
The Mac.Robertsons' Girl's Highschool
Melbourne, Victoria
2019 - 2019
- Stocked materials in workroom for easy accessibility.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Developed and sorted organizational filing systems for confidential customer records and reports.
SRC Captain
Southern Cross Grammar
Melbourne, Victoria
2018 - 2018
- Assisted in the coordinated of school events and fundraisers.
- Organised events and assisted participants in reaching events.
- Held and participated in assemblies.
House Captain
Southern Cross Grammar
Melbourne, Victoria
2017 - 2017
- Assisted in the coordinated of school events and fundraisers.
- Organised events and assisted participants in reaching events.
- Held and participated in assemblies.
Education
Certificate - Certificate IV in Disability
Futuristics Training And Education Australia
01-2024
High School Diploma -
The Mac.Robertsons' Girl's Highschool
Melbourne, VIC11.2021
Bachelor of Science - Biological Sciences
Royal Melbourne Institute of Technology
Melbourne, VICSome College (No Degree) -
Australian International Academy
Melbourne, VICSome College (No Degree) -
Southern Cross Grammar
Melbourne, VICSkills
- Materials handling
- Recordkeeping
- Community service
- Donor Relations
- Social Media Management
- Team collaboration
- Public speaking
- Event planning
- Document management
- Treatment plans knowledge
- Multitasking
- Data evaluation
- Personal care
- First aid and CPR
- Disability services
Affiliations
- Member, Palladians Association
- Member, Macrob Leos
- Captain, Maths Club
- Captain, Chess Club
- Captain, Debating Team
Certification
- Certificate IV in Disability
- First Aid Certificate
- National Police Check
- NDIS Worker Orientation Certificate of Completion
Accomplishments
- Certificate of Recognition for outstanding results (2022), Royal Melbourne Institute of Technology
Timeline
Disability Support Worker
Self Employed
06.2023 - Current
Team Member
Koko Black
06.2022 - 05.2023
Volunteer
Red Cross
2019 - 2019
Volunteer
Melanoma March
2019 - 2019
Voluntary Tutor
The Fitzroy Reading Club
2019 - 2019
Voluntary Tutor
Leos Club
2019 - 2021
Work Study Student
The Mac.Robertsons' Girl's Highschool
2019 - 2019
SRC Captain
Southern Cross Grammar
2018 - 2018
House Captain
Southern Cross Grammar
2017 - 2017
High School Diploma -
The Mac.Robertsons' Girl's Highschool
Some College (No Degree) -
Australian International Academy
Some College (No Degree) -
Southern Cross Grammar
Certificate - Certificate IV in Disability
Futuristics Training And Education Australia
Bachelor of Science - Biological Sciences
Royal Melbourne Institute of Technology
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