Effie Omar
Melbourne,VIC
Summary
Competent Business Development Manager with strong background in identifying and capitalizing on business growth opportunities. Proven track record of successfully negotiating partnerships and expanding market presence. Demonstrated ability to lead cross-functional teams and develop strategic business plans.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Catch
01.2023 - Current
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Assistant Store Manager
Myer
12.2021 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached Customer Service Managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted professional growth and facilitated talent development of each Customer Service Manager to drive performance excellence.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Manager
Myer
10.2018 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with Assistant Store Manager to improve customer service processes and support structures company wide.
Dual Site Manager
SABA
09.2016 - 09.2018
- Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
- Implemented staff training programs, enhancing employees'' skills and knowledge of company policies and procedures.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
- Facilitated communication between head office personnel and individual store teams by acting as a liaison between both parties.
Assistant Store Manager
Blue Illusion
03.2011 - 09.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Relationship building and management
- Client relationship building
- New business development
- Team collaboration
- Goals and performance
- Relationship development
- Performance evaluations
- Customer acquisition
Accomplishments
- Achieved all KPI's set by Company
- Was part of a team that exceeded quarterly objectives by as much as 400%
- Brought in 32 new customers last quarter with a quarterly increase of 156% in GTV
- Collaborated with team of 7 in the development of New Acquisitions
Languages
Greek
Professional Working
Timeline
Business Development Manager
Catch
01.2023 - Current
Assistant Store Manager
Myer
12.2021 - 12.2023
Customer Service Manager
Myer
10.2018 - 12.2021
Dual Site Manager
SABA
09.2016 - 09.2018
Assistant Store Manager
Blue Illusion
03.2011 - 09.2016
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