Effie Omar
Melbourne
Summary
Competent Business Development Manager/Customer Experience Manager with strong background in identifying and capitalizing on business growth opportunities. Proven track record of successfully negotiating partnerships and expanding market presence. Demonstrated ability to lead cross-functional teams and develop strategic business plans.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Catch
01.2023 - 02.2025
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant Store Manager
Myer
12.2021 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached Customer Service Managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted professional growth and facilitated talent development of each Customer Service Manager to drive performance excellence.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Manager
Myer
10.2018 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with Assistant Store Manager to improve customer service processes and support structures company wide.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Dual Site Manager
SABA
09.2016 - 09.2018
- Streamlined store operations for increased efficiency, resulting in higher profits and lower overhead costs.
- Implemented staff training programs, enhancing employees'' skills and knowledge of company policies and procedures.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage rates across both store locations.
- Facilitated communication between head office personnel and individual store teams by acting as a liaison between both parties.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
- Oversaw store layout design changes to create a more appealing shopping experience for customers and maximize sales floor space utilization.
- Mentored junior managers, fostering their professional growth through guidance on best practices in retail management techniques.
- Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
- Set achievable yet challenging sales targets for each store location, motivating employees to strive towards reaching their goals consistently.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
- Fostered a culture of continuous improvement among staff by encouraging them to share ideas and innovations that could benefit the overall store performance.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Blue Illusion
03.2011 - 09.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Relationship building and management
- Client relationship building
- Team collaboration
- CRM management
- Cold calling
- Pipeline management
- Closing talents
- Performance metrics
- Account servicing
Accomplishments
- Achieved all KPI's set by Company
- Was part of a team that exceeded quarterly objectives by as much as 400%
- Brought in 32 new customers last quarter with a quarterly increase of 156% in GTV
- Collaborated with team of 7 in the development of New Acquisitions
Languages
Greek
Professional Working
Timeline
Business Development Manager
Catch
01.2023 - 02.2025
Assistant Store Manager
Myer
12.2021 - 12.2022
Customer Service Manager
Myer
10.2018 - 12.2021
Dual Site Manager
SABA
09.2016 - 09.2018
Assistant Store Manager
Blue Illusion
03.2011 - 09.2016
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