Eflinna Cross
Oxenford,QLD
Summary
Productive Bakery Team Member well-versed in providing service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment. Committed to contributing to dynamic bakery team.
Overview
19
19
years of professional experience
Work History
Bakery Team Member
Coles Supermarket
09.2022 - Current
- Maintains current product knowledge of Bakery items.
- Removes product from the oven / baking pans and garnishes.
- Packages, wraps, and labels baked goods.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and cookies to drive product sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory.
- Monitored counter and display inventory by replacing stock and requesting new products from the bake house to keep areas well-stocked for maximum sales.
- Stocked merchandise and clearly labelling items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
- Cleans and sanitises Bakery area, Bakery Equipment, and Bakery utensils.
- Maintained tidy and organized work area to comply with cleanliness standards.
Coffee Shop Supervisor
Lets Latte
04.2004 - 02.2006
- Kept coffee shop in full compliance with health code standards.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and implemented strategies to promote coffee shop products and increase sales.
- Optimized profits by controlling food, beverage and labor costs.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in coffee shop, keeping operations efficient even when short-handed.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals.
- Implemented cost saving measures to reduce operational costs and align with budget.
Education
Bachelor of Accounting -
Griffith University
Gold Coast, QLD12.2016
Skills
- Food Preparation and Safety
- Bakery Display Preparation
- Cooking and Baking
- Safe Work Practices
- Safety and Cleanliness Standards
- Cleaning and Sanitizing
Baking Cake (IG: abiu_garden)
One of my hobbies are baking cakes without emulsifier. It requires knowledge on how to beat the egg white. It also has to be precise as I do not rely on baking soda, or any other emulsifiers in order to get the desirable final result. If you want to see my cakes, please visit my IG: abiu_garden. Thank you.
Timeline
Bakery Team Member
Coles Supermarket
09.2022 - Current
Coffee Shop Supervisor
Lets Latte
04.2004 - 02.2006
Bachelor of Accounting -
Griffith University
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