Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Efrosene Karnesis

Marleston,SA

Summary

Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims within motor vehicles. Communicative Customer Service Consultant experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

7
7
years of professional experience

Work History

Claims Consultant

RAA Insurance
Adelaide, South Australia
10.2022 - Current
  • Conducted regular audits of closed files to verify accuracy of data entry into the system.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Prepared reports summarizing investigations and outlining recommendations for resolution of claims.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with lodging claims and existing claim enquires

COSMETICS TEAM LEADER

MYER ADELAIDE
Adelaide
11.2024 - Current
  • Delivering an exceptional and personal customer experience in store
  • Driving and motivating team members to hit sales targets and KPIs
  • Being an active listener to understand the requests and needs of the customer, tailoring the experience to make it personal
  • Assisting customers with makeup applications and tutorials in order to showcase products offered
  • Responsible for effectively supervising, managing and encouraging team members on a daily basis
  • Maintaining outstanding store conditions, including high levels of visual merchandising across prestige makeup and fragrance counters
  • Selling luxury fragrances and makeup to a wide range of customers
  • Building relationships and working collaboratively with team members in order to achieve the best possible outcomes
  • High level of communication and people skills to build a team to meet deadlines and targets
  • Demonstrating the company values and company vision with team members and customers
  • Able to operate the Point of Sale System, use cash registers, action refunds and deliveries.

RETAIL CUSTOMER SALES ASSISTANT

FOREVER NEW MYER ADELAIDE
Adelaide
10.2020 - 11.2021
  • Ensuring high levels of customer service is provided to each shopper, with a high level of product knowledge
  • Maintaining outstanding store conditions and visual merchandising standards to comply with store regulations
  • Restocking items to maintain proper display appearances
  • Handle customer complaints and altercations in an orderly manner and providing a solution where possible
  • Ensure customers are well informed of current sales and promotions
  • Assisting with inventory counts and placement of new products including new in store or window displays
  • Liaising with other stores to arrange the transportation and delivery of items if the desired product is out of stock
  • Ability to operate POS service programs, accept deliveries, use cash registers and perform refunds
  • Excellent communication skills to provide customer resolution
  • Collaborate with team members and management to achieve outcomes.

RETAIL CUSTOMER SERVICE ASSISTANT

TARGET BEAUTY ADVISOR
03.2018 - 10.2020
  • Operated cash register for cash, check, and credit card transactions with accuracy
  • Answering customer enquires whilst delivering exceptional customer service
  • Worked in beauty as a beauty advisor due to high level of product knowledge, was selected for my tailored customer service skills
  • Communicating and following direction provided by management and supervisors
  • Delivering on daily tasks set out by our on-floor supervisor
  • Customer service resolution when dealing with an escalating customer
  • Being agile and flexible based on customer demand
  • Implementing changes and feedback to improve processes
  • Communicating with team members and management to achieve outcomes
  • Collaborating with other team members in order to deliver the best outcome for the customer
  • Tailoring services to customers by listening to their needs
  • Working and engaging with people from diverse backgrounds adapting my style to their requirements
  • Achieving goals in a face paced environment
  • Responding in a positive and flexible manner to changes within the workplace and shop floor
  • Sharing information with others in order to work cohesively as a team
  • Experienced in the use of the in-store computer systems
  • Trained in register operations and processing refunds
  • Specialized in the beauty department for extensive product knowledge and service, providing a tailored customer experience
  • Awarded with 2 customer recognition badges.

SERVICE DELI CUSTOMER SERVICE ASSISTANT

FOODLAND
10.2016 - 02.2018
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Communicating effectively with customers from diverse backgrounds
  • Delivering excellent customer service by answering questions, making recommendations and providing samples
  • Being an active listener to understand the requests of customer to provide quality outcomes
  • Maintaining high levels of hygiene and adhering to safety guidelines
  • Following direction from management and supervisor in order to achieve the daily set tasks
  • Working in a friendly and respectful manner even when pressured with different customers and at times threatening situations
  • Used time management and efficient cleaning methods to meet deadlines.

Education

COMPLETED HIGH SCHOOL -

ADELAIDE HIGH
01.2019

Skills

  • Team player
  • Active learner and listener
  • Customer Orientated
  • Driven Team Member
  • Problem Solver
  • Ability to operate Point of Sale Systems
  • Deliver and exceptional customer experience
  • Excellent communication skills
  • Collaborative Team Member
  • Dependable and Reliable
  • Flexible Team Member
  • Professional and efficient
  • Product Knowledge
  • Makeup and Fragrance Skills
  • Experience in visual merchandising across prestige makeup and fragrance counters
  • Policy Interpretation
  • Insurance Knowledge
  • Accident Investigations
  • Compliance Management
  • Allocating Claims
  • Active Listening
  • Team Collaboration
  • Decision-Making
  • Liability Determination

Personal Information

Date of Birth: 02/10/2001

References

  • Tony Koklas RAA Insurance Team Leader , 0430 188 274
  • Felicity Lindemann, Cosmetics MYER Manager, 0403 128 351
  • Melissa Foster, MYER Manager , 0432637783
  • BRIANNAH THOMAS, Target Manager, +61 448 480 236, briannah.thomas@outlook.com
  • CHRIS KARKASALIS, Foodland Manager, 0412 277 880, chris75kar@hotmail.com

Timeline

COSMETICS TEAM LEADER

MYER ADELAIDE
11.2024 - Current

Claims Consultant

RAA Insurance
10.2022 - Current

RETAIL CUSTOMER SALES ASSISTANT

FOREVER NEW MYER ADELAIDE
10.2020 - 11.2021

RETAIL CUSTOMER SERVICE ASSISTANT

TARGET BEAUTY ADVISOR
03.2018 - 10.2020

SERVICE DELI CUSTOMER SERVICE ASSISTANT

FOODLAND
10.2016 - 02.2018

COMPLETED HIGH SCHOOL -

ADELAIDE HIGH

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Efrosene Karnesis