Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Efthemia Kostopoulos

Melbourne,VIC

Summary

Experienced manager successful at overseeing a range of high-volume to low-volume sales stores. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Dedicated employee known for punctuality. Flexible hard worker ready to learn and contribute to team and individual success. Kind, compassionate, resilient, determined and can adapt to all settings. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and growth opportunities.

Overview

7
7
years of professional experience

Work History

Restaurant General Manager

Collins Foods
02.2022 - Current
    • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
    • Counselled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
    • Developed and implemented strategies to enhance team performance, improve processes and boost results.
    • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
    • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
    • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.

Restaurant General Manager

Southern Restaurants
08.2019 - 01.2022
    • Took immediate responsibility for issues and found effective solutions for swift resolution.
    • Calculated inventory and ordered appropriate supplies to meet expected demands.
    • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
    • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
    • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Staff Member/Shift Leader Manager

Southern Restaurants
02.2018 - 08.2019
  • Managed safe and efficient serving of customer foods.
  • Met incoming customers pleasantly and offered support and service.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.

Staff Member

Coles
06.2017 - 02.2018
  • Processed payments, issued receipts and provided change.
  • Maintained positive working relationship with fellow staff and management.
  • Built and maintained working relationships with peers and upper management.

Education

First Aid/CPR
2022

RSA
2022

Certificate ||| Retail
2019

St. Peter's College
Cranbourne, VIC
2019

Skills

  • Training and mentoring
  • Customer assistance
  • Purchasing
  • First Aid/CPR
  • PPE use
  • RSA qualified
  • Coordinating services
  • Conflict resolution
  • Employee recruitment expertise
  • Planning & organizing
  • Reliable & trustworthy
  • Innovation Fostering
  • Strategic Thinking
  • Health Code Compliance

Accomplishments

  • Created highly effective new hiring process that significantly impacted efficiency and improved operations.
  • Achieved Assistant Manager of the year 2021 for KFC Australia.
  • Led team to achieve 120%+ full team ration, earning recognition from above store operations management.
  • Received a Gold 98% Food safety Standards award.
  • Trained over 10 hiring managers on behavioural interviewing techniques, hiring processes and onboarding.

Timeline

Restaurant General Manager

Collins Foods
02.2022 - Current

Restaurant General Manager

Southern Restaurants
08.2019 - 01.2022

Staff Member/Shift Leader Manager

Southern Restaurants
02.2018 - 08.2019

Staff Member

Coles
06.2017 - 02.2018

First Aid/CPR

RSA

Certificate ||| Retail

St. Peter's College

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Efthemia Kostopoulos