Eftychia-Despoina Tsoka
Noble Park North,VIC
Summary
Compassionate professional with expertise in client satisfaction and communication. Demonstrated leadership and management skills with a passion for community service and crime prevention. Specializing in criminology and justice with a bachelor's degree and pursuing a master's degree. Strong problem-solving, teamwork, and communication abilities to deliver high-quality results.
Overview
2
2
years of professional experience
Work History
Fast Food
Daniels Donuts Springvale
Melbourne , VIC
2022.11 - Current
- Provided support to co-workers as necessary, ensuring efficient store operations.
- Maintained compliance with health and safety regulations during job duties.
- Demonstrated expertise in training and equipping new team members with essential tools to address customer concerns effectively.
- Resolution of customer complaints through various communication channels.
- Collaborated with cross-functional teams to enhance the delivery of quality customer service.
- Professionally managed incoming customer calls.
- Delivered exceptional customer service by attending to customers' needs and resolving their concerns.
- Ensured prompt resolution of customer inquiries through proactive follow-up.
- Developed relationships with customers through friendly conversations.
Internship Student
Youth Justice
Melbourne , VIC
2024.01 - 2024.03
- Assisted in engaging with children and young individuals
- Drove improvement in the proficiency of report writing through targeted workshops
- Exhibited a proactive mindset throughout work assignments
- Assisted in attaining desired rehabilitative results.
Leadership Student
College Vice
Melbourne , VIC
2023.02 - 2023.11
- Managed budgets associated with advocacy activities including fundraising efforts.
- Provided hands-on and proactive leadership to community services staff.
- Conducted research into best practices for running successful meetings.
- Identified and communicated the role of leadership to peers, faculty and staff.
- Facilitated workshops on topics such as time management and public speaking.
- Developed strategies for effective communication amongst student leaders.
Education
Bachelor of Criminology -
Deakin University
Melbourne VIC2027-05
High School Diploma -
Wellington Secondary College
Melbourne VIC2024-11
Skills
- Multilingual
- Multitasking
- Resilient
- Problem-solving skills
- Critical Thinking
- Analytical reasoning
- Emotional Intelligence
- Digital Literacy
- Teamwork and Collaboration
- Initiative skills
- Verbal/oratory communication
- Trauma-informed and referral practice
- Adaptability and Flexibility
Languages
Greek
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Timeline
Internship Student
Youth Justice
2024.01 - 2024.03
Leadership Student
College Vice
2023.02 - 2023.11
Fast Food
Daniels Donuts Springvale
2022.11 - Current
Bachelor of Criminology -
Deakin University
High School Diploma -
Wellington Secondary College
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