Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Egert Kaskema

Egert Kaskema

ROCKINGHAM,WA

Summary

With a proven track record at Fujitsu Estonia, I excel in client coordination and problem-solving, enhancing customer satisfaction and operational efficiency. My diverse experience, from technical support to hands-on construction, showcases my tireless work ethic and attention to detail, driving significant improvements in service delivery and workplace productivity.

Overview

6
6
years of professional experience

Work History

Customer coordinator

Fujitsu Estonia
Tallinn, Estonia
01.2024 - 08.2024
  • Handled customers and companies communications.
  • Made sure that customers demands were met and work was correctly and efficiently done.
  • Provided feedback to workers according to their work. I made sure to not only give negative feedback and also provided positive feedback when something was done right.
  • Found new solutions to make work easier and more efficient for company workers.
  • Compiled monthly summaries for workers on the work they had done.

Technical Support Specialist

Fujitsu Estonia
Tallinn, Estonia
06.2020 - 01.2024
  • Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Used Fujitsu's own software to track support tickets and document actions.
  • Addressed customer technical inquiries via phone and email, providing detailed support.
  • Delivered reliable, high quality technical support to average of 40 users daily.
  • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Construction Worker / Carpenter

Ramirent Modular Factory
Tallinn, Estonia
08.2019 - 11.2019
  • Mainly built heated shelters for job sites. Shelters were made mainly from wood.
  • Read blueprints to correctly assemble the parts.
  • Operated a wide variety of electric tools. Including drills, drivers, circular saws, planers, sanders and more.
  • Unloaded construction material deliveries, locating items in relevant site storage.
  • Operated various hand-held tools safely.
  • Stored materials and equipment safely to prevent loss or damage.
  • Applied finish carpentry skills in cutting and installing wood framing, trim and doors.
  • Followed project specifications to cut wood and carpentry materials to exact shape and size.
  • Worked with diverse carpentry techniques to make and adapt wooden components to create bespoke items.

Sales Consultant

Antista Plc
Rapla, Estonia
10.2018 - 04.2019
  • Sold mainly home appliances and IT related products.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Demonstrated product usage and features to customers.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.

Farmhand

Alu FMO Plc
Rapla, Estonia
06.2018 - 08.2018
  • Built new fences in barns for cows. Fences were mainly made from metal pipes and joined together using U-Bolt clamps.
  • Traveled to build new fences for barns all around Estonia.
  • Used different power tools. Including drills, drivers and angle grinders.
  • Carried out heavy lifting using manual handling practices.
  • Maintained good physical fitness to meet heavy lifting requirements.
  • Performed strenuous physical activities such as heavy lifting in adverse conditions.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.

Education

Basic Education -

Rapla's Adult Gymnasium
Estonia

Secondary Education -

Rapla's adult gymnasium
Estonia

Skills

  • Woodworking
  • Framing
  • Consulting
  • Attention to detail
  • Client coordination
  • Effective Verbal Communication
  • Multilingual
  • Language immersion
  • Problem-solving
  • Self-motivated
  • Manual labour
  • Customer service
  • Conflict resolution
  • Tireless work ethic
  • Time Management
  • Physical stamina

Affiliations

  • Woodworking
  • Cooking
  • Video games
  • Tech

Languages

English
Full Professional
Estonian
Native/ Bilingual
Finnish
Native/ Bilingual

Timeline

Customer coordinator

Fujitsu Estonia
01.2024 - 08.2024

Technical Support Specialist

Fujitsu Estonia
06.2020 - 01.2024

Construction Worker / Carpenter

Ramirent Modular Factory
08.2019 - 11.2019

Sales Consultant

Antista Plc
10.2018 - 04.2019

Farmhand

Alu FMO Plc
06.2018 - 08.2018

Basic Education -

Rapla's Adult Gymnasium

Secondary Education -

Rapla's adult gymnasium

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Egert Kaskema