Ellie-Georgia Kaye
Perth,WA
Summary
Dynamic Senior Medical Administrator at Aegis Health with a proven track record in policy writing and customer service. Expert in medical office software, I streamlined operations and enhanced patient care while ensuring confidentiality. Adept at problem-solving, I effectively resolved issues, contributing to improved patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Medical Administrator
Aegis Health
Murdoch, WA
08.2024 - Current
- Created new patient accounts in the electronic health record system.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Organized and maintained filing systems for patient records in accordance with privacy and confidentiality regulations.
- Processed incoming payments from patients or third-party payers.
- Resolved customer service issues through effective problem solving techniques.
- Compiled monthly financial reports for review by the Accounts Department.
- Provided assistance to patients regarding appointment scheduling, referrals and other inquiries.
- Generated invoices for services rendered by the healthcare facility.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Ensured compliance with all relevant laws governing medical practices.
- Developed policies and procedures related to office administration functions.
- Coordinated meetings between staff members and outside vendors or visitors.
- Reviewed medical records and prepared reports summarizing patient information.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Maintained contact databases for referral sources such as hospitals and clinics.
- Oversaw day-to-day practice functions, patient care, medical, and administrative staff and business activities.
- Streamlined day-to-day office processes to meet long-term goals.
- Mentored junior team members and managed employee relationships.
Medical Administrator
Sonic Health
Osborne Park, WA
06.2023 - 11.2025
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Created new patient accounts in the electronic health record system.
- Generated invoices for services rendered by the healthcare facility.
- Safeguarded medical records to maintain patient confidentiality.
Medical Receptionist
Como GP
Como, WA
11.2023 - 03.2024
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel.
- Carried out daily tasks by professionally communicating with physicians, nursing and clinic staff.
- Retrieved faxes and uploaded documents to patient files to assist clinical staff.
- Entered insurance, demographics and health history into the patient database.
Medical Receptionist
Sir Charles Gairdner Hospital
Nedlands, WA
02.2020 - 06.2023
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Checkout Assistant
Woolworths
Mount Hawthorn, WA
12.2013 - 03.2018
- Performed opening, closing duties at the start, end of each shift.
- Assisted customers with their purchases, including scanning items, bagging them and taking payments.
- Operated tills efficiently during busy periods.
- Processed cash and credit card payments accurately and efficiently.
- Replenished stock shelves when necessary.
- Answered customer queries in a professional manner.
- Managed queues effectively by providing fast but friendly service.
- Completed end of day reports accurately and on time.
Education
Bachelor of Criminology & Justice - Criminology
Edith Cowan University
Perth, WA07-2024
Diploma - Legal Services
North Metropolitan TAFE
Perth, WA06-2020
Certificate IV - Legal Services
North Metropolitan TAFE
Perth, WA11-2019
High School Diploma -
Perth College
Perth, WA12-2016
Skills
- Policy writing
- Customer service
- Critical thinking
- Effective communication
- Problem solving
- Patient confidentiality maintenance
- Office administration
- Time management
- Medical office software proficiency
Affiliations
- Reading
- Walking my dog
- Regular gym sessions.
Certification
- Drug and Alcohol Screening Competency
Languages
English
Full Professional
Timeline
Senior Medical Administrator
Aegis Health
08.2024 - Current
Medical Receptionist
Como GP
11.2023 - 03.2024
Medical Administrator
Sonic Health
06.2023 - 11.2025
Medical Receptionist
Sir Charles Gairdner Hospital
02.2020 - 06.2023
Checkout Assistant
Woolworths
12.2013 - 03.2018
Bachelor of Criminology & Justice - Criminology
Edith Cowan University
Diploma - Legal Services
North Metropolitan TAFE
Certificate IV - Legal Services
North Metropolitan TAFE
High School Diploma -
Perth College
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