EHAB ATTY

• As a senior leader within the Serco management team at AIDC, I held full responsibility for contract compliance, service delivery performance, and quality assurance aligned with Australian Border Force (ABF) requirements. I provided oversight across operational systems, staff development, stakeholder engagement, and detainee programs, ensuring adherence to key performance indicators (KPIs) and continuous improvement in service delivery.
• Key achievements and responsibilities:
• Led staff performance and development initiatives, including training, annual refreshers, and compliance with contractual requirements (e.g., AFP checks, WWC).
• Oversaw all aspects of contract and service delivery, producing Monthly and Quarterly Performance Reviews (MPRs).
• Responded to ABF inquiries related to service delivery, contractual obligations, complaints, and service failures.
• Coordinated ISO 9001 Quality Management System (QMS) audits with external auditors and ensured compliance.
• Reviewed, approved, and updated detainee and site-specific risk assessments to meet KPI targets.
• Maintained internal site post orders and ensured documentation control and register accuracy.
• Monitored detainee welfare, recreational activities, and educational programs—including direct involvement in teaching Arabic, building planning, and 3D drawing.
• Managed catering compliance in line with HACCP standards.
• Conducted staff recruitment, including interviews for facility and senior-level positions.
• Participated in national-level compliance, security, and intelligence meetings and attended all stakeholder engagements.
• Delivered staff training in incident management, reporting, and use of Serco Care Manager (SCM) and SC360 software systems.
• Maintained classified document archiving and performed after-hours on-call SMT duties on a rotating basis.

• As the Facility Operations Manager at AIDC, I was responsible for overseeing the daily operations of the detention centre, ensuring a safe, compliant, and structured environment for detainees and staff. I played a key leadership role, managing multidisciplinary teams, operational performance, and stakeholder expectations while upholding high standards of detainee welfare and safety.
• Key responsibilities included:
• Managing day-to-day detention operations and briefing staff on daily duties and responsibilities.
• Monitoring staff performance, managing HR matters including complaints, investigations, and disciplinary actions.
• Leading incident management and reporting processes to ensure accurate and timely escalation.
• Coordinating and approving detainee escorts, including site-specific risk assessments.
• Conducting, reviewing, and approving initial detainee risk assessments upon arrival.
• Managing detainee requests, complaints, reception, inductions, property, visitors, and conflict resolution.
• Overseeing staff scheduling, approving attendance and leave, and ensuring operational coverage.

• In my initial role with Serco at AIDC, I served as a Detention Services Officer and was regularly appointed as Acting Detainee Services Manager. I contributed to the frontline operations of the detention centre, ensuring the safety, welfare, and compliance of all detainees, while actively supporting site security protocols and stakeholder engagement.
• Key responsibilities included:
• Successfully completed a 6-week Certificate II in Security (Immigration Detention), which included physical fitness, defensive tactics, mechanical restraints, and self-defence training.
• Performed control room duties including CCTV monitoring, alarm responses, and site screening to ensure high-security standards and prevent escapes.
• Escorted detainees to and from detention locations locally, interstate, and internationally, following strict protocols.
• Monitored detainee welfare and daily activities while managing incident reporting, inductions, property handling, and case records using Serco Care Manager (SCM) software.
• Provided detailed security and individual management plans, from induction to release or transfer.
• Liaised with internal and external stakeholders to ensure effective service coordination and detainee outcomes.
• Acted as Work Health and Safety (WHS) Officer, ensuring a safe environment for staff and detainees.
• Held the role of Domestic and International Aviation Officer, managing secure detainee movements.
• Frequently served as Acting/Detainee Services Manager, supervising staff, coordinating daily operations, and resolving operational challenges.

• Managing Director and Project Manager overseeing all aspects of company operations and project delivery.

• Developed and maintained strong relationships with clients.
• Managed subcontractor agreements, ensuring quality and compliance.
• Led project planning and design, coordinating with council, and engineers.
• Developed project timelines and milestones to ensure efficiency to handover stage.
• Managed project schedules and coordinated labour and resources.
• Ensured timely delivery of each project phase.
• Budgets and financial: Prepared accurate cost estimates considering all project requirements.
• Managed budgets to ensure financial feasibility and minimize overruns.
• Contract Documentation: Managed all contract documentation, ensuring legal and regulatory compliance.
• Obtained necessary project approvals from relevant authorities and clients.
• Oversaw the selection and procurement of quality materials.
• Negotiated with suppliers to ensure cost-effective purchasing and timely delivery.
• Implemented accounting practices to track project costs and profitability.
• Managed invoicing, payments, and cash flow for the project.
• Work Health and Safety (WHS) Compliance: Ensured strict adherence to WHS regulations on-site.

• Screening officer x-ray and handheld
• Control room duties CCTV and communication.
• Secure events venues
• Crowd control on gates and security in field.
• Escort athletics to venues.

• Security officer, Crowd Control and Customer services for the Clipsal 500
• Security officer Customer, Crowd Control, and services at Adelaide Cup (Racecourse).
• Security officer, Crowd Control and Customer services at WOM Adelaide (Music Festival)
• Screening officer.
• First aid officer.

• Managed all aspects of company operations as Managing Director of a security company.
• Managed contracts to ensure alignment with company standards and client expectations.
• Focused on security guards services, Alarm installing and monitoring, CCTV installing ensuring terms and deliverables meet client needs.
• Built and Maintained Client Relationships and developed long-term, trusted relationships with clients through personalised service.
• Acted as the main point of contact, ensuring clear and timely communication.
• Addressed client feedback and resolved concerns to maintain satisfaction.
• Conducted comprehensive site risk assessments identifying security threats and vulnerabilities.
• Implemented customized security solutions to address specific client needs.
• Regularly updated security plans to mitigate new risks.
• Created detailed cost estimates and project budgets for security services.
• Managed financial aspects of projects, preventing cost overruns and ensuring profitability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Recruited qualified security personnel, ensuring high service standards.
• Led training programs focused on safety, professionalism, and effective client communication.
• Assessed staff performance and provided continuous training to maintain quality.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

· Security Officer and customer services officer at the Sydney Olympic Games.

· Control room security.

· X ray Screening officer.

· Supervisor and responsible for the security of the Olympic village.

· Before, During and after the start of the Olympic security and report any damages or maintenance required.

• Trainee site supervisor under the supervisor of civil engineers and architects in several building constructions
• Supervise daily construction activities and making sure it’s according to schedule and budget.
• Supervise maintenance activities in building renovations.
• Daily reports to management and progress in construction and required materials.
• Design, Schedule, budgets and take-offs.

• Design
• Take, offs.
• Estimating
• Project management and supervision
• Contractor Supervision

• Military Tasks and Intelligence
• Governments projects
• Design
• Take-offs
• Estimating
• Projects Supervision