Eida Rahmat
Molendinar,QLD
Summary
High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 9 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful events. Results-oriented Event Manager offering 9 years of outstanding project achievements from proposal to production with entertainment industry. Possessing key talents in conflict resolution, issues mitigation and customer satisfaction assurance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Oroton Group
Harbour Town Premium Outlet
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create positive work environment and improve overall customer experience.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Event & PR Manager
Puncak Niaga Management Services Sdn Bhd
Shah Alam,Selangor, MY
03.2023 - 07.2023
- Streamlined event planning processes by implementing efficient project management strategies.
- Collaborated closely with creative teams to develop visually appealing presentations and promotional materials for events.
- Implemented innovative solutions to address common challenges faced during event planning process, such as last-minute changes or unexpected obstacles.
- Delivered outstanding results on tight timelines by efficiently multitasking under pressure while maintaining keen attention to detail.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Coordinated florists, photographers, and musicians for events.
- Prepared invitations to send out to guest lists.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised team to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Coordinated transportation and parking arrangements for guests and vendors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed crisis communications, mitigating potential damage to company reputation
- Secured media coverage for company through targeted press releases and media pitches.
- Cultivated positive working relationships with journalists, resulting in increased coverage opportunities for company.
- Coordinated press releases and handled press inquiries for company.
- Developed crisis management plans, allowing for quick response time in challenging situations.
- Managed internal, external and crisis communications.
Business Development Manager
Armani Entertainment Sdn Bhd
Kota Damansara, Selangor,MY
01.2022 - 03.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and service
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Senior Channel and Marketing Manager
Broadway Media Sdn.Bhd
Petaling Jaya, Selangor,MY
01.2012 - 12.2021
- Managed featured
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Organized successful event promotion, showcasing new programs effectively to potential customers or partners.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results.
- Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Worked with graphic designers and writers to establish theme and tone for content.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching new programs to diversify offerings.
- Wrote and distributed press releases to increase brand visibility.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Mentored junior staff members for accelerated career growth, developing future leaders within organization.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise to catch attention of new customers.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased artists'' exposure by strategically leveraging social media and marketing campaigns.
- Managed tour logistics to ensure smooth operations, minimizing cancellations and delays.
- Streamlined communication between artists, agents, and producers for more efficient collaboration.
- Expanded artist networks by fostering relationships with key industry professionals and influencers.
- Organized promotional events to showcase talent and generate buzz around upcoming releases.
- Managed and filed contracts, invoices and other documents associated with talent.
- Liaised between artists, management teams, and production staff to facilitate seamless collaborations on projects.
- Managed budgets effectively by negotiating cost-efficient deals with vendors while maintaining a high level of quality for productions.
- Coordinated travel arrangements for artists, ensuring seamless transitions from one engagement to another.
- Organized and attended industry events for talent and client promotion.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated with sponsors to secure funding and support for high-profile events.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
- Enhanced overall event ambiance by working closely with lighting designers and audiovisual technicians during setup process.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Coordinated florists, photographers, and musicians for events.
- Prepared invitations to send out to guest lists.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed creative themes for events and created related activities to engage attendees.
- Utilized social media to promote events and increase attendance.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with creation of compelling and visually appealing content.
- Successfully built loyal following by consistently sharing valuable content that resonated with target audience.
- Increased customer engagement through social media.
- Enhanced brand recognition by developing and implementing targeted marketing campaigns.
- Created and managed budgets to maximize brand reach and engagement.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Maintained proactive media relations program by distributing news releases for placement.
- Capitalized on carefully built media relations to enhance outreach and public image.
- Forged strong media relationships to further public relations goals.
Education
Master of Business - Event Management
Griffith University
Gold Coast, QLD07.2011
Bachelor of Event Management -
University Teknology Mara
Shah Alam, Selangor, MY06.2010
Diploma of Quantity Surveyor -
Universiti Teknologi Mara
Sri Iskandar, Perak, MY06.2006
Skills
- Client Advocacy
- Customer Service
- Problem-Solving
- Analytical Thinking
- Team leadership and supervision
- Vendor and contract negotiations
- Budgeting and finance
- Transportation and logistics planning
- Schedule Management
- Project Management
- Multitasking Abilities
- Communications and Media
Certification
- Certified Digital Marketing Specialist
Certified Digital Marketing Specialist – Social Media
Learn how to reach and build relationships with their ideal target audience on the most powerful social media platforms. In addition, you will understand be able to apply the tactics needed to create, run and measure a customer-centric social media strategy.
Timeline
Customer Experience Specialist
Oroton Group
11.2023 - Current
Event & PR Manager
Puncak Niaga Management Services Sdn Bhd
03.2023 - 07.2023
Business Development Manager
Armani Entertainment Sdn Bhd
01.2022 - 03.2022
Senior Channel and Marketing Manager
Broadway Media Sdn.Bhd
01.2012 - 12.2021
Master of Business - Event Management
Griffith University
Bachelor of Event Management -
University Teknology Mara
Diploma of Quantity Surveyor -
Universiti Teknologi Mara