Eileen Anderson
Summary
Dynamic professional with a strong work ethic, adaptability, and a positive attitude, originally from the UK and now a Permanent Resident of Australia. Proven ability to excel in both independent and collaborative team settings while demonstrating high motivation and responsibility. Committed to continuous growth and eager to embrace new challenges, with a solid background in customer service emphasising exceptional support and the cultivation of strong professional relationships. Currently serving as an Executive Assistant with extensive knowledge and honed skills in organisation, communication, and problem-solving, poised for further career advancement.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Healthy Land & Water
Brisbane, QLD, Australia
06.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Administration
Action Smart Group
Gold Coast, QLD, Australia
11.2021 - 06.2022
- Performing a range of duties every day, including correspondence via phone and email, scanning and printing documents, scheduling dates and appointments
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Organising company events
- Streamlined benefits administration processes for improved efficiency and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Marketing Assistant
Caravan Fix
Gold Coast, QLD, Australia
07.2021 - 11.2021
- Ensuring we interact with our customers, be accessible across our networks
- Handle customer queries via FB, IG, Google
- Performing a range of duties every day, including correspondence via phone and email, scanning and printing documents, scheduling dates and appointments
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Created engaging content for Facebook, and Instagram.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Administration
Action Smart Group
Brisbane, QLD, Australia
11.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
Administration
Smart Repair Australia
Canberra, ACT, Australia
02.2020 - 09.2020
- Manage the office
- Answering calls while maintaining professional phone etiquette
- Responding to all questions from customers including updates on vehicles, bookings, and amendments
- Appropriate handling of customer complaints
- Performing a range of duties every day, including correspondence via phone and email, scanning and printing documents, scheduling dates and appointments
- Assisting other teams (parts department) and contacting suppliers, inputting data into the system and overseeing deliveries.
Banker and Personal Account Manager
TSB
United Kingdom
08.2018 - 07.2019
- Investigating fraud
- Keeping my team well informed of company updates and changes
- Held team meetings
- Handling large sums of money
- Organising of charity events through local fundraisers
- In charge of my own schedule for daily tasks and meeting with clients
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
Attractions Operator
Walt Disney World
USA
01.2017 - 07.2017
- Handling difficult machinery while maintaining high safety regulations
- Ensuring the ride was run efficiently due to high guest turnover
- Upholding a professional image while representing a global brand
- Working under pressure and in difficult situations
- Always ensuring customer safety and satisfaction
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
- Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
Administrator
Social Media Chateau de Sable
United Kingdom
01.2016 - 06.2016
- Networking and engaging in social network activities on Twitter, Facebook and Instagram
- Ran online competitions for social media users to increase followers
- Organise photoshoots for media and marketing and make final decisions on content to use
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
BA (Hons) - Business Studies
University of Chester
01.2018
International Practicum in Leisure Services
Central Michigan University
01.2017
Management and Leadership Program
University of Central Lancashire
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Burford Secondary School
01.2014
Skills
- Executive support
- Strong problem solver
- Office management
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
Timeline
Executive Assistant
Healthy Land & Water
06.2022 - Current
Administration
Action Smart Group
11.2021 - 06.2022
Marketing Assistant
Caravan Fix
07.2021 - 11.2021
Administration
Action Smart Group
11.2020 - 07.2021
Administration
Smart Repair Australia
02.2020 - 09.2020
Banker and Personal Account Manager
TSB
08.2018 - 07.2019
Attractions Operator
Walt Disney World
01.2017 - 07.2017
Administrator
Social Media Chateau de Sable
01.2016 - 06.2016
International Practicum in Leisure Services
Central Michigan University
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Burford Secondary School
BA (Hons) - Business Studies
University of Chester
Management and Leadership Program
University of Central Lancashire