Eileen Mullins

• Led and directed customer success teams driving digital transformation, cloud adoption and business value across enterprise accounts
• Oversaw top Enterprise Business Applications Cloud accounts, generating $3m+ in license revenue.
• Achieved 50% boost in adoption within managed accounts in FY23 through strategic team leadership and coaching.
• Led initiatives to enhance customer health, usage, retention, and revenue growth, resulting in $900K in net new sales in FY23.
• Acted as trusted advisor to C-Level stakeholders, leveraging Microsoft solutions for impactful business outcomes.
• Collaborated closely with clients to develop tailored success plans, encompassing objectives, stakeholders, KPIs, and milestones.
• Provided expert guidance on Digital Transformation best practices, specifically related to people and processes.
• Played pivotal role in refining Customer Success strategies, methodologies, and tools, contributing to their ongoing evolution.
• Partnered seamlessly with Microsoft channel partners and systems integrators to ensure seamless cloud implementations.
• Worked closely with enterprise account teams and executives to craft strategic territory/account plans, enabling customers to achieve their business goals across key Microsoft platforms.
• Orchestrated cross-functional collaboration with engineering, sales, marketing, and product teams to drive new sales and bolster customer success initiatives.

Aligned to the Financial Services practice, driving end-to-end sales lifecycle (RFP process, SOW creation, contract management and delivery of consulting services). Proven expertise in practice management, team leadership & development, business planning, and development. Oversaw transformative initiatives in large-scale cloud technology and organisational change programs. . Noteworthy engagements:

Australian Stock Exchange:

Integral member of the Account leadership team, driving growth from inception to $70m+ account. Noteworthy accomplishments:

• Led sales strategy, deal shaping, solution constructs, contracting, bid management, and oral sales pitching. Successfully delivered a winning response to a $70 million RFP for Blockchain implementation services in collaboration with Digital Asset Holdings.
• Led a team of Accenture experts in a consulting engagement, offering advisory and IT Service Management expertise. Delivered a best practice Request For Proposal for ASX, encompassing detailed technical and business requirements, along with an RFP Evaluation Methodology.

AMP:

• Led negotiations and closure of $4M consulting contract. Oversaw a team of 18+ resources in customer engagement, driving change, communications, training, and support for a $AUD100m Salesforce program. This initiative impacted 2,500+ internal users, 11,000+ external Financial Advisers, and replaced 40+ legacy systems and associated processes.
• Pioneered and executed an innovative Agile change strategy, delivering a creative digital experience for stakeholders. Leveraged digital communication channels, virtual bite-sized learning, WalkMe contextual learning, gamification, and data-driven change insights.
• Identified, managed, and escalated organisational interdependencies and risks associated with the program, including regulatory reporting to APRA. Reported on enterprise-level change impact to the Executive Steering Committee.

Commonwealth Bank:

• Directed the Business Requirements stream, overseeing a team of 10 professionals in a high-profile, multi-phased SAP transformation recovery program valued at $40m within the Institutional Banking division. Orchestrated organisational redesign and technology transformation efforts.
• Formulated and executed the project plan for the Design phase, involving extensive engagement with both business and technology. Conducted planning and facilitation of business requirements and process workshops, established and led dedicated Change Control Board. Key contributor to regulatory reports in response to APRA audit of the recovery program.
  

Jemena:

• As the Business Transition Lead, spearheaded a team of 8 in multi-phased, enterprise-wide Transformation and SAP implementation initiative. Devised and executed comprehensive change strategy tailored for teams in Asset Management and Service Delivery. This encompassed readiness assessments, strategic business champion approach, organisation-wide Townhall sessions, SAP security mapping, pre go-live transitions, robust communication strategy, seamless capability transfers, and post go-live support.

AMP:

• Led the Business Transition stream in a large-scale platform consolidation program, impacting ~130,000 clients in Australia. Oversaw development and execution of seamless business implementation and transition plan for data migration.
• Planned and executed business involvement in migration rehearsals, including the development of go live readiness frameworks and success criteria. Established and facilitated the weekly Business Migration Working Group, ensuring effective leadership and governance. Recognised by both the client and Accenture for pivotal contribution to the successful migration of ~$AUD15 billion in managed funds.

Consulting Manager aligned to the Human Capital practice. Accumulated extensive consulting experience across diverse industries, clients, and large-scale projects in New Zealand. Played a pivotal role in establishing and expanding the Human Capital practice, gaining crucial practice management, procurement, sales, and business development expertise. Noteworthy engagements:

Auckland Council:

• Implementation Led an 8-person team for a multi-phased, organization-wide SAP implementation, impacting various business units, 500+ end users, and 170+ external suppliers. Developed and executed a comprehensive organizational change management strategy resulting in two successful go-lives within a 12-month period.

Department of Corrections:

• Led the Evaluation Support team during the procurement process for the Contract Management of Prisons project, specifically focused on procuring a contractor for the day-to-day management of Mount Eden Corrections facility.

• Accumulated extensive consulting experience across public and private sector clients in Ireland and the United Kingdom. Noteworthy clients include Microsoft (Ireland) and the Department of Works and Pensions (UK).
• Recognised for exceptional performance and development of 10+ reusable assets, leading to secondment at Microsoft. Demonstrated excellence in diverse roles including Global Channel Readiness Specialist, EMEA UAT Lead, Due Diligence Lead, and Business Analyst.

• Selected for competitive internship at Apple, focusing on market analysis and profiling technical support departments in UK and Northern Ireland further education institutions.
• Recognised for outstanding performance, identifying projects valued at $1.6m, leading to a remarkable 76% year-on-year revenue growth in the further education market.