Eileen Yip
Brisbane,Australia
Summary
Human Resources professional with robust experience in employee relations, talent acquisition, and HR policy implementation. Strong focus on fostering team collaboration and achieving measurable results. Known for adaptability, strategic problem-solving, and excellent communication skills. Proven ability to support organizational goals and drive positive workplace culture.
Overview
2025
2025
years of professional experience
Work History
Business Manager
CloudRetail Pty Limited
Brisbane, Australia
11.2023 - Current
- Developed and implemented comprehensive business strategies to achieve long-term organizational objectives
- Led cross-functional projects from inception to completion, ensuring alignment with business goals and timelines
- Optimized financial performance through strategic cost management and revenue growth initiatives
- Cultivated a high-performing team through effective leadership, mentoring, and talent development
- Designed and executed sales and marketing strategies to expand customer base and drive business growth
- Managed end-to-end recruitment and human resources processes to attract and retain top talent
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
General Manager
Solution Duck Limited
Hong Kong
02.2021 - 03.2023
- Drove overall company growth and strategic business development
- Established and grew team from ground zero to a robust team of 8 professionals
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Strategically planned and executed international expansion across Singapore, Malaysia, and Australia
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Promoted twice during my tenure.
Assistant Manager, Talent Acquisition & Onboarding
Hang Seng Bank (Part of HSBC Group)
Hong Kong
10.2017 - 12.2018
- Spearheaded end-to-end recruitment for Commercial Banking, managing a complex and competitive hiring landscape. Worked with around 150 openings consistently.
- Developed and implemented strategic recruitment methodologies to attract top-tier talent in the financial services sector.
- Collaborated extensively with Hiring Managers, HR Business Partners, and HR Advisors to identify and address critical talent needs.
- Designed comprehensive recruitment strategies, including targeted sourcing approaches and competitive offer packages.
- Managed high-profile recruitment events, including specialized recruitment talks and comprehensive trainee program recruitment days.
- Conducted in-depth analysis of recruitment metrics and prepared detailed vacancy reports for senior management review.
- Played a key role in streamlining recruitment processes, enhancing candidate experience, and improving overall hiring efficiency.
- Advised senior leadership on innovative talent acquisition strategies and market compensation trends.
HR Business Partner
Pedder Group Limited
Hong Kong
05.2014 - 10.2017
- Responsible for end-to-end recruitment for corporate office as well as supported store recruitment in HK, China and Taiwan
- Managed seasonal temporary sales assistants recruitment projects as well as recruitment fairs projects
- Identified the most efficient and effective channel in both active and passive sourcing of candidates, not limited to LinkedIn, online job boards as well as recruitment agencies
- Monitored recruitment expenses for all regions and consolidated monthly report for review
- Prepared weekly and monthly vacancy reports for review
- Responsible for onboarding procedures, including contract preparation, workstation setup as well as
- Handled expatriate relocation arrangement, including visa application, logistics and housing arrangement
- Conducted new staff orientation
- Ensured all activities such as promotion, salary adjustments, transfer, resignation & termination were executed in accordance with the company policies
- Administered various benefits schemes to ensure staff can enjoy the benefits
- Provided advice to line managers on staffing issues, performance management, compensation and benefits issues
- Assisted HR Manger in rolling out talent management initiatives
- Engaged in the revamping of career website and developing an in-house applicant tracking system
- Promoted twice during my tenure
HR & Administration Assistant
TOMY (Hong Kong) Limited
- Assisted in handling full spectrum of HR&ADM functions, including Recruitment, Compensation & Benefits, and Employee Relations
- Identified talent needs of the recruiting departments through inter-departmental communications
- Organized staff activities to enhance communications among colleagues
- Negotiated with the insurance broker to minimize price & maximize benefit scopes for both Hong Kong & Vietnam offices
- Prepared and consolidated HR activities reports and materials to facilitate daily operations and management decisions
- Handled travel arrangement and visa applications for colleagues
- Substituted the Receptionist while she was on leave
- Worked occasionally at Dongguan office to assist in the operations in China
Education
Master of Arts - Guidance & Counseling (Focus: Career Counseling)
05.2018
BBA - Human Resources
05.2013
No Degree - International Business & Supply Chain Management
05.2010
Skills
- MS Office Suite (Word, PowerPoint, Excel, Visio)
- Canva
- Shopify
- BigCartel
- IPL
- Taleo
- SAP SuccessFactors
- Peopleoft
- Xero
- Talent Acquisition & Management
- Strategic HR Planning
- Team Leadership
- Organizational Development
- Recruitment Strategy
- Performance Management
- Business Development
- Cross-cultural Communication
- Negotiations
Previousroles
- Pedder Group Limited, Recruitment Coordinator, Recruiter, HR Business Partner
- TOMY (Hong Kong) Limited, HR & Administration Assistant
Professionalattributes
- Strategic problem-solving skills
- Adaptable and results-driven
- Excellent interpersonal and communication abilities
- Deep expertise in talent management
Personal Information
Citizenship: Australian PR
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Business Manager - CloudRetail Pty Limited
11.2023 - Current
General Manager - Solution Duck Limited
02.2021 - 03.2023
Assistant Manager, Talent Acquisition & Onboarding - Hang Seng Bank (Part of HSBC Group)
10.2017 - 12.2018
HR Business Partner - Pedder Group Limited
05.2014 - 10.2017
HR & Administration Assistant - TOMY (Hong Kong) Limited
Hong Kong Polytechnic University - Master of Arts, Guidance & Counseling (Focus: Career Counseling)
The Chinese University of Hong Kong - BBA, Human Resources
University of Illinois, Urbana-Champaign - No Degree, International Business & Supply Chain Management