Eileen Li Ping Cheong
Melbourne,Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
11
11
years of professional experience
Work History
Retail Sales Assistant
Peter Alexander
10.2021 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Maintained a clean, organized store environment for optimal customer experience.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
Hospitality Worker
Spudbar
06.2018 - 12.2021
- Maintained a clean and organized dining area for improved guest experience.
- Assisted in preparing food items for efficient serving and reduced wait times.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Received positive feedback from customers for friendly demeanor and attentiveness to their needs.
- Assisted in inventory management by monitoring stock levels and placing orders as needed, reducing waste and maintaining adequate supplies for daily operation.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
Crew Member
McDonald's
06.2013 - 03.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Nursing - Nursing
Victoria University
Melbourne, VIC12.2025
Diploma of Nursing - Nursing
Victoria University
Melbourne, VIC10.2023
Cert III in Aviation (Cabin Crew) -
William Angliss Institute
11.2018
VCE (Year 12 Certificate) -
Melbourne Girl's College
Melbourne, Victoria09.2015
Responsible Service of Alcohol -
William Angliss Institute
Provide First Aid -
William Angliss Institute
Skills
- Customer Service
- Team Work
- Communication
- Professional and Responsible
- Exceeds Expectations
- Empathetic
- Adaptable and Flexible
Languages
Chinese
Indonesian
attributes
Good at communicating with staff and customers, deals well with a range of individuals from different cultures and backgrounds. Hard worker, Commitment & Dedication: Ready to find a position which I can commit to and support a team at. Collaborative Team Member: Ability to collaborate with team members and able to work well unsupervised.
References
- Angie Luu, Peter Alexander Store Manager , +61478799684
- Tina Wen, Peter Alexander Assistant Store Manager +61401963336
Timeline
Retail Sales Assistant
Peter Alexander
10.2021 - Current
Hospitality Worker
Spudbar
06.2018 - 12.2021
Crew Member
McDonald's
06.2013 - 03.2017
Bachelor of Nursing - Nursing
Victoria University
Diploma of Nursing - Nursing
Victoria University
Cert III in Aviation (Cabin Crew) -
William Angliss Institute
VCE (Year 12 Certificate) -
Melbourne Girl's College
Responsible Service of Alcohol -
William Angliss Institute
Provide First Aid -
William Angliss Institute
Similar Profiles
Tiffany NelsonTiffany Nelson
Stock Manager at Peter AlexanderStock Manager at Peter Alexander
Umnia HassaballaUmnia Hassaballa
Sales Assistant at Peter AlexanderSales Assistant at Peter Alexander
BENJAMIN WEI CHENG SIABENJAMIN WEI CHENG SIA
Part-Time Sales Associate at Peter AlexanderPart-Time Sales Associate at Peter Alexander