Summary
Overview
Work History
Education
Skills
Timeline
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Eiley Hameister

Macleod,VIC

Summary

Proven Senior Administrative Manager with a track record of fostering seamless collaboration at Pure Physio and enhancing client retention through trust-building. Skilled in office management and customer service, adept at developing training programs and leveraging social media for business growth. Excels in team collaboration and multitasking, significantly contributing to workplace efficiency and positive client experiences.

Overview

6
6
years of professional experience

Work History

Senior Administrative Manager

Pure Physio
04.2023 - Current
  • Established strong relationships with clients, fostering trust and loyalty that contributed to client retention and business growth.
  • Boosted company reputation through the successful set up and development of social media advertising
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Organised and updated databases, records and other information resources.
  • Managed incoming & outgoing calls, answer queries and schedule appointments to assist clients\
  • Undertook research and created new procedures throughout the clinic
  • Certificate in MYOB Advanced
  • Certificate in MYOB Bookkeeping
  • Certificate in MYOB Business 24
  • Certificate in MYOB Payroll

Receptionist/Dental Assistant

SmileWorks Dental
01.2021 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Crew Member

Bounce
09.2018 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Paramedics

Australian Catholic University
Melbourne, VIC

Certificate III Dental Assistant

Federation Education
Melbourne, VIC
2022

Completed Year 12

St Helena Secondary College
Eltham North, VIC
2018

Skills

  • Organization and Multitasking
  • Team Collaboration
  • Customer Service Management
  • Office Administration
  • Accounting Procedures
  • Office Management

Timeline

Senior Administrative Manager

Pure Physio
04.2023 - Current

Receptionist/Dental Assistant

SmileWorks Dental
01.2021 - 03.2023

Crew Member

Bounce
09.2018 - 01.2021

Paramedics

Australian Catholic University

Certificate III Dental Assistant

Federation Education

Completed Year 12

St Helena Secondary College

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Eiley Hameister