Eilleen Sagolili
Dandenong,Australia
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented.
Overview
22
22
years of professional experience
Work History
Packer
Bread Solutions (thru Mployhr)
Dandenong South, Victoria
06.2025 - Current
- Pack products in accordance with specified instructions.
- Pack products for efficient distribution and customer satisfaction.
- Inspect items for quality assurance before packing and shipping.
- Maintain a clean and organized packing area to promote safety standards.
Packer
Candida Stationery PTY Ltd.
Dandenong South, Australia
02.2024 - 02.2025
- Marked and labelled containers, container tags or products using marking tools.
- Placed mail envelopes in boxes.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Performed quality checks.
- Arranged items on pallets.
- Recorded product, packaging and order information on forms and records.
- Ensured work area was clean and organized, adhering to safety regulations.
Tax Operations Advisor
PayPal Philippines
Muntinlupa, Philippines
12.2022 - 01.2024
- Processed paperwork, recorded information and validated data against standards.
- Handled customer inquiries and service requests via email.
Customer Identity Program Advisor
PayPal Philippines
Muntinlupa, Philippines
08.2019 - 11.2022
- Inspects documentation provided by newly registered clients to confirm their authenticity.
- Evaluated risks associated with customers.
Customer Service Representative
Capital One Philippines Shared Services Corp
Muntinlupa, Philippines
08.2016 - 07.2019
- Answered inbound calls to handle various concerns from credit cardholders.
- Handled customer inquiries, payments and service requests.
- Addressed and resolved customer concerns and complaints.
- Updated records with details of customer interactions and transactions.
Senior Business Processing Associate
AIG Philippines
Muntinlupa, Philippines
05.2007 - 05.2015
- Entered customer (potential and existing life insurance agents) and account data by inputting alphabetic and numeric information on keyboard according to screen format.
- Compared data entered to source documentation for accuracy and completeness.
Customer Service Representative
AIG Philippines
Muntinlupa, Philippines
05.2006 - 04.2007
- Answered inbound calls to handle various concerns from life insurance policy holders.
- Handled customer inquiries, payments and service requests.
- Addressed and resolved customer concerns and complaints.
- Updated records with details of customer interactions and transactions.
Customer Service Representative
Concentrix (formerly Convergys)
Muntinlupa, Philippines
01.2006 - 04.2006
- Answered inbound calls to handle various concerns from mobile plan subscribers.
- Handled customer inquiries, payments and service requests.
- Addressed and resolved customer concerns and complaints.
- Updated records with details of customer interactions and transactions.
Customer Service Representative
Alorica (formerly APAC Services)
Muntinlupa, Philippines
05.2005 - 12.2005
- Answered inbound calls to handle various concerns from dental insurance policy holders and providers.
- Handled customer inquiries, payments and service requests.
- Addressed and resolved customer concerns and complaints.
- Updated records with details of customer interactions and transactions.
Abstractor
EBSCO
Muntinlupa, Philippines
01.2004 - 04.2005
- Read articles from US journals then summarized those and provided headings.
Cashier
ACE Hardware
Las Pinas, Philippines
07.2003 - 12.2003
- Engaged customers in pleasant conversation while completing cash register transactions.
- Balanced cash drawer at beginning and end of each shift.
Education
AB - Mass Communication
University of Perpetual Help System Dalta
03.2003
High School -
Parañaque National High School
03.1999
Skills
- Container assembly
- GMP implementation
- Labeling
- Package processing equipment
- Physical stamina
- Product assembly
- Reading comprehension
- Warehouse safety
- Quality control
- Customer service
References
- Kristine KD Ramos, Team Leader, PayPal Philippines, +63998 858 0294
- Alister Buccat, Production Supervisor, Candida Stationery PTY Ltd., 0422238504
- Jefferson Doctor, Packer, Candida Stationery PTY Ltd., 0422996394
Timeline
Packer
Bread Solutions (thru Mployhr)
06.2025 - Current
Packer
Candida Stationery PTY Ltd.
02.2024 - 02.2025
Tax Operations Advisor
PayPal Philippines
12.2022 - 01.2024
Customer Identity Program Advisor
PayPal Philippines
08.2019 - 11.2022
Customer Service Representative
Capital One Philippines Shared Services Corp
08.2016 - 07.2019
Senior Business Processing Associate
AIG Philippines
05.2007 - 05.2015
Customer Service Representative
AIG Philippines
05.2006 - 04.2007
Customer Service Representative
Concentrix (formerly Convergys)
01.2006 - 04.2006
Customer Service Representative
Alorica (formerly APAC Services)
05.2005 - 12.2005
Abstractor
EBSCO
01.2004 - 04.2005
Cashier
ACE Hardware
07.2003 - 12.2003
AB - Mass Communication
University of Perpetual Help System Dalta
High School -
Parañaque National High School
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