Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EIMAN KHOSHNAMI

Box Hill,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Step Up Solutions Australia
09.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.

Managing Director

Tasman Food Group Pty Ltd
07.2016 - 08.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Monitored and coordinated workflows to optimize resources.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Statement of Attainment - Prepare To Work Safely in Construction Industry

Origin Institute
Clayton, VIC
01.2024

Statement of Attainment - Food Safety Skill Set

Food Safety First
Brisbane, QLD
02.2018

No Degree - ESL- Capilano University EAP Course

Capilano University
Vancouver, Canada
04.2014

No Degree - ESL - Capilano University EAP Course

Capilano University
Vancouver, Canada
12.2013

No Degree - ESL - English Language Course

University Of British Colombia
Vancouver, Canada
04.2013

No Degree - ESL- English Language Course

University Of British Colombia
Vancouver, Canada
12.2012

Associate Degree - Business Administration

Islamic Azad University
Tehran, Iran
06.2012

No Degree - ESL English Language Course

EF College - Language School
London, UK
05.2010

Bachelor of Arts - Architecture

University of Shahre Ray
Theran, Iran
07.2008

High School Diploma -

EL Mosanat High School
Theran, Iran
06.2005

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Workload Management
  • Retail Operations
  • Operations Management
  • Marketing knowledge
  • Sales Strategies
  • Retail Operations Management
  • Sales Reporting
  • Project management abilities
  • Cost Control
  • Project Management
  • Business Administration
  • Product branding
  • Customer Service
  • Teamwork and Collaboration
  • Computer Skills
  • Decision-Making
  • Shift Scheduling
  • Process Improvement
  • Emergency Response
  • Human Resources Management
  • Business Planning
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Staff Training
  • Problem Resolution
  • Business Development
  • Negotiation

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Step Up Solutions Australia
09.2023 - 04.2024

Managing Director

Tasman Food Group Pty Ltd
07.2016 - 08.2023

Statement of Attainment - Prepare To Work Safely in Construction Industry

Origin Institute

Statement of Attainment - Food Safety Skill Set

Food Safety First

No Degree - ESL- Capilano University EAP Course

Capilano University

No Degree - ESL - Capilano University EAP Course

Capilano University

No Degree - ESL - English Language Course

University Of British Colombia

No Degree - ESL- English Language Course

University Of British Colombia

Associate Degree - Business Administration

Islamic Azad University

No Degree - ESL English Language Course

EF College - Language School

Bachelor of Arts - Architecture

University of Shahre Ray

High School Diploma -

EL Mosanat High School
EIMAN KHOSHNAMI