Einav Piade
Sydney,NSW
Summary
Detail-oriented administrative professional with a strong background in IT support and customer service. Experienced in managing high-volume environments, training staff, and streamlining operations. Known for clear communication, problem-solving, and delivering exceptional service. Australian citizen, available immediately, and eager to contribute to a dynamic office team.
Overview
2
2
years of professional experience
Work History
Network Administrator
IDF - Israel
08.2023 - 08.2025
- Managed over 400 daily support calls and emails for 14,000 users in a high-pressure call center.
- Managed a ticketing system, coordinating between teams and prioritizing tasks.
- Created and managed user accounts.
- Troubleshooting Microsoft Office problems and managing the Exchange server.
- Designed and led training programs for new team members.
- Delivered on-site support and resolved hardware and network issues across multiple locations.
- Coordinated mission schedules and reported outcomes to senior leadership.
- Provided clear, step-by-step guidance to non-technical users.
- Recognized for professionalism and outstanding client care.
Education
Military Course - Network Administration
Biotechnology And Food Engineering
Technion Israel
IsraelSkills
- Organization skills
- Computer skills
- Customer service
- On-site technical support
- Network troubleshooting
- User account management
- Microsoft Exchange
- Ticketing system management
Timeline
Network Administrator
IDF - Israel
08.2023 - 08.2025
Biotechnology And Food Engineering
Technion Israel