EIRINI CHRISTAKI
Summary
Dynamic and results-driven professional with a proven track record at Catering Services, excelling in customer service and teamwork. Recognized for enhancing dining experiences and fostering collaboration among staff. Skilled in problem-solving and multitasking, consistently achieving sales targets while maintaining a friendly, positive attitude.
Languages spoken English/Greek.
Overview
27
27
years of professional experience
Work History
Team Leader
Catering Services
01.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Coffee Shop Manager
Smile @ Me
08.2014 - 03.2017
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
Event Decorator
George"s Hall
08.2010 - 09.2013
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Sourced high-quality materials for cost-effective, visually-appealing decorations.
- Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
- Trained new hires on best practices in event decoration, fostering a culture of excellence within the team.
Retail Store Owner
Unique
06.2005 - 05.2010
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
Manager Director
After Embargo
03.2000 - 01.2005
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Assistant Restaurant Manager
Zorbas Family Restaurant
08.1998 - 01.2000
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
GED -
Fine Arts School
Patra Fine Arts Education01-1995
High School Diploma -
Nafpaktos High School
Naupactos/Greece06-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Calm under pressure
- Verbal communication
- Active listening
Timeline
Team Leader
Catering Services
01.2018 - Current
Coffee Shop Manager
Smile @ Me
08.2014 - 03.2017
Event Decorator
George"s Hall
08.2010 - 09.2013
Retail Store Owner
Unique
06.2005 - 05.2010
Manager Director
After Embargo
03.2000 - 01.2005
Assistant Restaurant Manager
Zorbas Family Restaurant
08.1998 - 01.2000
GED -
Fine Arts School
High School Diploma -
Nafpaktos High School
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