Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher

EIRINI KLASIDOU

Melbourne,VIC

Summary

Proven leader with extensive experience in hospitality and customer service, notably at Risk Bar. Excelled in team coordination and cash management, enhancing operational efficiency and customer satisfaction. Demonstrated expertise in safe serving practices and an outgoing personality, contributing to an 8% improvement in client conditions at Total Care. Skilled in multitasking and prioritization, consistently achieving and surpassing sales targets.

Overview

10
10
years of professional experience

Work History

Floor Manager

Risk Bar
01.2024 - Current
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers. answered guestions and recommended specials to increase profs.
  • Communicated with kitchen stat to stay updated on item availability and customer wait times.
  • Arranged place settInas with clean Tablecloths, napkins and tableware to prepare to incoming guests.
  • Present beverages to guests at Tables.
  • Presented menus to patrons to answer guestions about menu items.
  • suggested additional items to increase restaurant sales.
  • Documented food orders and ran items to tables in dining room.

Disability Support Worker

Total Care
01.2022 - 12.2023

• Assist an average of 3 patients per week with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restriction.

  • Work with family, health care providers. therapists and social workers to ensure all of the client’s emotional and health needs were met. improving 8% of the current conditions.
  • Keep accurate records for client files and handled related paperwork.

Bar Manager

Attik
04.2021 - 10.2023
  • Serve alcoholic and non-alconolic beverages to patrons
  • Follow RSA rules.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash.

• Maintained knowledge of bar and menu options to prepare drinks and make the best recommendations.

• Trained new bartenders on drink preparation and upselling techniques.

Skincare Sales Consultant

KEDMA Cosmetics
04.2021 - 12.2022
  • Educated clients on skin conditions, treatments and products to grow sales
  • Supported profitability by upselling products and services and processing sales.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Organized store by returning merchandise to proper areas and restocked displays
  • Stocked shelves and supplies, customer attention on specific items.
  • Computed purchases and received and processed cash or credit pavment
  • Described merchandise and explained use, operation and care

Restaurant Co-Owner

The Greek On The River
02.2019 - 03.2020
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Maintained cleanliness and sanitation across food service, storage and preparation stations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Operated both front and back of house
  • Opening and closing the restaurant

Bartender & Host

Monkey Blue Bar
03.2018 - 06.2019
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer satisfaction.
  • Recommended food and drinks to patrons based on preferences, pairings and special promotions.
  • Maintained knowledge on the menu options to prepare and make good recommendations.
  • Prepared cocktails from bar recipes and served wine, drinks bottled and taped beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and
    procedures.
  • Checked identitication of guests to verify age requirements for alcohol purchase.
  • Poured wine. beer and cocktails for patrons.

Waitress

Mythos Bar
10.2017 - 12.2018

• Maintained accuracy while handling payments, giving change and printing receipts for customers.

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
    Addressed concerns quickly to improve customer experience and escalated issues to management.
  • Handled food safety and kept spaces clean to protect customers from any risk and maintain proper sanitation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Presented food and beverages to guests at tables.
  • Utilized the system to total meal costs and add taxes for final calculation.
  • Greeted newly seated guests, filled water glasses and brought bread to their table.

Waitress

Aroma Restaurant
01.2015 - 10.2016
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers. answered guestions and recommended specials to increase profs.
  • Communicated with kitchen stat to stay updated on item availability and customer wait times.
  • Arranged place settInas with clean Tablecloths, napkins and tableware to prepare to incoming guests.
  • Present beverages to guests at Tables.
  • Presented menus to patrons to answer guestions about menu items.
  • suggested additional items to increase restaurant sales.
  • Documented food orders and ran items to tables in dining room.

Education

Oakleigh Grammar
Oakleigh, VIC

Skills

Teamwork and Professionalism

Cash Handling and Management

  • Multitasking and Prioritization
  • Outgoing Personality
  • Outstanding customer services
  • Maintenance of a clean environment
  • Safe serving knowleage
  • Responsible Serving

Languages

Greek
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Floor Manager

Risk Bar
01.2024 - Current

Disability Support Worker

Total Care
01.2022 - 12.2023

Bar Manager

Attik
04.2021 - 10.2023

Skincare Sales Consultant

KEDMA Cosmetics
04.2021 - 12.2022

Restaurant Co-Owner

The Greek On The River
02.2019 - 03.2020

Bartender & Host

Monkey Blue Bar
03.2018 - 06.2019

Waitress

Mythos Bar
10.2017 - 12.2018

Waitress

Aroma Restaurant
01.2015 - 10.2016

Oakleigh Grammar
EIRINI KLASIDOU